Guest Services Representative

1 week ago


Santa Monica, California, United States AccorHotels Full time

Company Overview
Sofitel Bali Nusa Dua Beach Resort embodies French luxury in a stunning 5-star beachfront setting, surrounded by lush tropical gardens and modern architectural elegance.


With a total of 413 accommodations, including 39 exquisite suites and villas, the resort features comprehensive amenities: three dining establishments, two bars, an exclusive Club Millesime Lounge, SoFIT fitness center, Sofitel SPA, and a variety of event spaces, including a Grand Ballroom and a Beachfront Ballroom.

Located in the serene enclave of Bali's southern peninsula, this luxurious beach resort offers easy access to the tranquil eastern coastline of Nusa Dua, making it an ideal retreat for relaxation and rejuvenation.


Position Overview
The Front Desk Agent serves as the hotel's ambassador, delivering a warm and personalized welcome to guests upon their arrival, assisting them throughout their stay, and ensuring a smooth and accurate check-out process.


Key Responsibilities:

  • Provide each guest with a friendly and inviting reception, adhering to all Sofitel standards for a memorable experience.
  • Coordinate with various departments to maintain general hotel knowledge and fulfill guest requests promptly, ensuring thorough follow-up.
  • Maintain accurate billing records and process transactions efficiently during guest departures.
  • Handle advance reservations, special requests, and bookings with attention to detail.
  • Register new ALL members and update profiles as necessary.
  • Remain attentive and responsive to guests approaching the Front Desk.


Qualifications:

  • Proficient in Opera Property Manager System and familiar with Micros, Microsoft Excel, and Word.
  • Previous experience in a hotel front office is advantageous.
  • A post-secondary diploma in Hospitality Management is preferred.
  • Fluency in a second language relevant to the hospitality sector is a plus.
  • Exceptional verbal, written, and comprehensive English communication skills are essential.


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