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Client Services Coordinator for the CARE Office

2 months ago

Santa Cruz, California, United States University of California Santa Cruz Full time
Job Summary

The Intake and Administrative Coordinator for the Center for Advocacy, Resources, and Empowerment (CARE) plays a crucial role in supporting the Director and the CARE team. The incumbent will be responsible for screening clients upon initial contact with CARE, assigning them to the appropriate advocate, and providing administrative support to the office.

Key Responsibilities
  • Screen clients upon initial contact with CARE and assign them to the appropriate advocate
  • Provide administrative support to the CARE office, including managing client files and databases
  • Facilitate and track alternative training requests and process changes through the Learning Center
  • Perform website updates to communicate accurate and timely information on services
  • Oversee the daily live feed of the CARE camera and IT/phone-related matters
  • Support the operations of survivor circles and prevention work by overseeing the calendar and upcoming events
  • Communicate with Prevention Education Coordinators to delegate workshop and tabling requests, reserve event locations, and prepare materials
  • Manage the CARE office environment, including ordering and maintaining office and advocate supplies
  • Take the lead in purchasing, reconciliation, and procurement responsibilities to support the business operations of CARE
  • Serve as a representative of CARE in cross-department meetings to support students across campus
Requirements
  • High school diploma or equivalent experience
  • Commitment to working in an organization dedicated to the anti-violence movement
  • Ability to work with individuals who have experienced sexual assault, stalking, dating/domestic violence, childhood sexual abuse, or sexual harassment
  • Professional skills of objectivity and insight to screen appointment crisis, providing initial intervention and safety services, and referring to appropriate services
  • Experience in client support in a sensitive or confidential setting, including reception or client management
  • Ability to listen and anticipate the needs of clients and to respond quickly to problem-solve appropriately
  • Excellent written communication skills with demonstrated effectiveness in interacting with clients of various social, cultural, economic, and educational backgrounds and professional roles
  • Excellent verbal communication skills with demonstrated effectiveness in interacting with clients, students, staff, and parents of various social, cultural, economic, and educational backgrounds and professional roles
  • Demonstrated ability to work effectively in a college/university setting
  • Related administrative experience with knowledge of standard office procedures and equipment (e.g. computers, internet)
  • Ability to exercise appropriate judgment and discretion, particularly in sensitive or confidential matters
  • Organizational and time management skills sufficient to coordinate and complete a number of competing assignments within established deadlines
  • Ability to handle multiple projects simultaneously and manage time efficiently, while navigating frequent interruptions
  • Demonstrated commitment to diversity, social justice, and cultural competence and the ability to work in a multicultural environment
  • Ability to take initiative, identify and make recommendations for improved and/or streamlined processes
  • Computer proficiency and the ability to use standard office equipment and software, including Mac computers, printer/scanners, Microsoft Word and Excel, Google software (Gmail, Drive, Calendar, etc.)
Preferred Qualifications
  • Demonstrated knowledge and application of trauma-informed approaches to client reception and care
  • Strong knowledge of dynamics of power-based interpersonal violence, trauma-informed practices, supporting survivors
  • Experience working at a campus advocacy office, rape crisis center, domestic violence shelter, or other advocacy agency
  • Bilingual in Spanish and/or Mandarin
Special Conditions of Employment
  • Selected candidate will be required to pass a pre-employment criminal history background check
  • Must possess a valid license to drive in the state of California
  • Complete HIPAA (Health Insurance Portability and Accessibility) training within 30 days of hire
  • Complete Title IX (Sexual Harassment) training every two years
  • Complete and Maintain the 65-hour training certification for Sexual Assault and Domestic Violence Counselors
  • Selected candidate will be required to complete training within established time frames as directed including UC compliance training
  • Ability to work long periods of time at a computer with or without accommodation
  • The selected candidate will be required to work all scheduled hours on-site
  • Ability to work occasional evenings and weekends as directed
  • Ability to travel to multiple work locations on and off campus
  • Ability to maintain appearance and conduct suitable for working in a professional setting