Retail Operations Support Supervisor
2 weeks ago
About Cognizant:
Cognizant (Nasdaq: CTSH) is at the forefront of engineering modern enterprises.
We assist our clients in modernizing their technology, reimagining their processes, and transforming their experiences to maintain a competitive edge in a rapidly evolving environment.
Together, we are enhancing everyday life.Discover more about our mission and impact.
Position Overview:
Retail Store Support Lead
Key Responsibilities:
Possess a robust understanding and practical experience in .NET/Java, SQL, AWS/Cloud, along with expertise in Inventory Management and Order Fulfillment.
Demonstrate a comprehensive understanding of retail store support operations.
Engage in Incident & Service Request Management, Problem & Change Management, and Root Cause Analysis.
Familiarity with ServiceNow and ITIL processes is essential.
Actively participate in team discussions and maintain proactive communication.
Exceptional written and verbal communication skills are required.
Required Qualifications:
Strong understanding and practical experience in .NET/Java, SQL, AWS/Cloud, Aptos POS, and a solid grasp of Inventory Management and Order Fulfillment.
Thorough knowledge of retail store support processes.
Involvement in Incident & Service Request Management, Problem & Change Management, and Root Cause Analysis is necessary.
Knowledge of ServiceNow and ITIL processes is a must.
Engagement in team meetings and proactive communication is expected.
Excellent written and verbal communication skills are essential. A Bachelor's degree or equivalent experience is preferred.
Compensation and Benefits:
The annual salary for this role is contingent upon experience and qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, which is performance-based and subject to the terms of Cognizant's applicable plans.
Benefits Offered:
Cognizant provides a comprehensive benefits package for this position, subject to eligibility requirements, including: Medical/Dental/Vision/Life Insurance, Paid holidays plus Paid Time Off, 401(k) plan and contributions, Long-term/Short-term Disability, Paid Parental Leave, and Employee Stock Purchase Plan. Please note that the salary, other compensation, and benefits information is accurate as of the date of this posting.
Cognizant reserves the right to modify this information at any time, in accordance with applicable law.-
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