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Retail Operations Leader

2 months ago

Beaverton, Oregon, United States Salon Services PRO Full time

About Us:

At Salon Services PRO, we are dedicated to being the ultimate partner for beauty professionals. Our commitment to creativity, accountability, and support drives us to be your go-to resource in the beauty industry.

Founded 40 years ago, we have transformed from a small group of experts into a leading distributor of beauty products, offering a wide range of resources to enhance your business. We pride ourselves on partnering with top brands to provide innovative tools, flexible educational opportunities, and unwavering support.

Our Core Values:

  • We celebrate diversity and inclusivity.
  • We are committed to empowering your professional journey.
  • We hold ourselves accountable to our clients.
  • We embrace challenges as opportunities for growth.

Our Mission:

Salon Services PRO is a premier distributor in the beauty and wellness sector, serving licensed professionals across the nation. With a team of over 200 dedicated employees and numerous locations, we are proud to represent a diverse portfolio of over 50 leading beauty brands. Our services extend beyond distribution, offering education and business consulting tailored to today’s beauty professionals.

Your Role:

We are looking for a Full-Time Retail Operations Leader to enhance our customer experience by providing exceptional leadership, coaching, and oversight of store operations.

Key Responsibilities:

  • Leadership & Culture: Foster and promote our company culture by supporting our mission, values, and vision.
  • Strategic Planning: Collaborate with management to set team objectives and action plans, measuring success through regular performance reviews.
  • Team Supervision: Lead daily sales and operational activities within the store.
  • Effective Communication: Maintain proactive and collaborative communication with team members and stakeholders.
  • Performance Management: Drive store sales and achieve key performance indicators by delivering outstanding customer service and promoting products effectively.
  • Customer Engagement: Organize and execute promotional events and product sampling.
  • Inventory Management: Ensure compliance with inventory controls, maintain stock levels, and manage shipments according to store policies.
  • Store Operations: Uphold a clean and organized store environment, manage communications, and oversee cash handling procedures.

Who You Are:

  • Proficient in computer skills and numerical analysis.
  • Experienced in customer-facing roles with a focus on leadership.
  • Strong verbal and written communication skills.
  • Able to lift up to 50 pounds and stand or sit for extended periods.

What We Offer:

  • Performance-based bonus opportunities.
  • Comprehensive PTO package including sick leave, vacation, and holidays.
  • Full medical benefits including dental and vision coverage.
  • 401(k) matching after one year of employment.
  • Opportunities for professional development and educational assistance.
  • Employee recognition programs and discounts on products.

At Salon Services PRO, we believe in fostering a diverse and inclusive workplace where every individual can thrive. We are committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application process.