Client Success Strategist

2 weeks ago

Doral, Florida, United States Vensure Employer Solutions Full time
About Vensure Employer Solutions

Vensure Employer Solutions has pioneered a revolutionary marketplace tailored for the hospitality sector. Our platform connects manufacturers, distributors, and buyers, fostering a mutually beneficial ecosystem. Our mission is to assist hotels in optimizing their time, reducing costs, and minimizing product waste.

Our team comprises individuals with extensive experience across various hospitality roles. We are passionate about enhancing the back-office experience and are committed to leveraging technology to alleviate operational challenges.

Position Overview

In an industry ripe for disruption, this role presents a unique opportunity to effect significant change on a global scale.

As a Customer Success Manager, you will serve as a guiding light for hotel clients, facilitating their transition from conventional practices to our cutting-edge digital platform.

Your primary responsibility will be to cultivate strong relationships with both new and existing clients.

Your exceptional communication and interpersonal skills will be vital in your role as a Customer Account Manager.

Key Responsibilities

  • Comprehend and align with client objectives and challenges.
  • Boost customer Gross Merchandise Volume (GMV) and ensure all purchases are channeled through our platform.
  • Develop strong relationships across various organizational levels.
  • Lead success planning initiatives and Executive Business Reviews.
  • Educate users on how to maximize our offerings.
  • Analyze customer spending, savings, and platform engagement.
  • Track product adoption metrics, proactively identifying challenges and opportunities.
  • Collect and communicate customer feedback to internal teams.
  • Collaborate across departments to enhance the customer journey.
  • Innovate and implement process improvements to enhance team efficiency and service quality.

Qualifications

  • Proven ability to nurture client relationships and manage service lifecycles.
  • Experience in guiding clients to optimize product utilization.
  • Strong analytical skills with the ability to derive actionable insights.
  • Leadership qualities demonstrating assertiveness, problem-solving, and a growth mindset.
  • Outstanding communication skills.
  • Experience engaging with senior executives.
  • Ability to excel in a fast-paced environment.
  • Background in hotel operations, particularly in Food & Beverage, is preferred.
  • Proficiency in Spanish is a plus.
  • Experience in a startup environment is advantageous.
  • Familiarity with Zendesk and Customer Success platforms is preferred.

Education & Experience

Minimum of a Bachelor's Degree or equivalent experience, with at least 3 years in a Customer Success or Customer Onboarding role.

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