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Client Success Strategist

2 months ago

Doral, Florida, United States Vensure Employer Solutions Full time
About Vensure Employer Solutions

Vensure Employer Solutions has pioneered a unique marketplace tailored for the hospitality sector, seamlessly connecting manufacturers, distributors, and buyers in a mutually beneficial model. Our mission is to assist hotels in optimizing their operations, reducing costs, and minimizing product waste.

Our team comprises seasoned professionals from various hospitality backgrounds, united by a passion for enhancing the back-office experience. We leverage technology to alleviate stress and streamline processes, allowing our clients to focus on what they do best.

Position Overview

In an industry ripe for disruption, this role presents a remarkable opportunity to effect change on a global scale.

As a Customer Success Manager, you will play a pivotal role in guiding hotel clients as they transition from conventional practices to our cutting-edge digital platform.

Your primary responsibility will be to cultivate strong relationships with both new and existing clients, ensuring their success and satisfaction.

Key Responsibilities

  • Align with customer objectives and address their challenges.
  • Drive customer Gross Merchandise Volume (GMV) and facilitate all purchasing activities.
  • Build and maintain strong relationships across various organizational levels.
  • Lead success planning initiatives and conduct Executive Business Reviews.
  • Educate clients on maximizing the benefits of our offerings.
  • Analyze customer spending, savings, and engagement with the platform.
  • Monitor product adoption metrics, proactively identifying challenges and opportunities.
  • Collect and communicate customer feedback to internal teams.
  • Collaborate across departments to enhance the overall customer experience.
  • Innovate and implement process improvements to boost team efficiency and service quality.
Qualifications

  • Proven ability to nurture customer relationships and manage service lifecycles.
  • Experience in guiding clients to optimize product usage.
  • Strong analytical skills with the ability to derive actionable insights from data.
  • Demonstrated leadership qualities, including problem-solving and a growth mindset.
  • Exceptional communication skills.
  • Experience engaging with senior executives.
  • Ability to thrive in a fast-paced environment.
  • Background in hotel operations, particularly in Food & Beverage, is preferred.
  • Spanish language proficiency is a plus.
  • Experience in a start-up environment is advantageous.
  • Familiarity with Zendesk and Customer Success platforms is beneficial.
Education & Experience

  • Bachelor's Degree or equivalent experience.
  • 3+ years in a Customer Success or Customer Onboarding role.