HVAC Operations Supervisor
1 week ago
As an HVAC Operations Supervisor at EmployHQ, you will play a pivotal role in overseeing our service team and ensuring the highest standards of customer satisfaction and operational efficiency.
Key Responsibilities:
- Lead and manage a team of service technicians, including responsibilities for recruitment, training, and performance evaluations.
- Prepare and manage operating budgets, providing monthly financial reports while ensuring the maintenance of projected gross and net profits.
- Oversee accounts receivable processes, addressing overdue accounts and authorizing credit approvals.
- Establish and maintain effective communication systems for addressing customer inquiries through various channels.
- Review and authorize all completed service orders, ensuring accurate pricing and verification of materials and labor utilized.
- Coordinate the return process for warranty parts and ensure proper shipping arrangements.
- Evaluate service call metrics and customer satisfaction levels, providing support to technicians with complex technical issues.
- Manage inventory levels and ensure adequate stock for service operations.
- Develop promotional materials and advertising schedules to enhance service visibility.
- Drive the expansion of service offerings in commercial markets.
- Ensure the security and cleanliness of the service division's facilities, vehicles, and equipment.
Key Qualifications:
- A minimum of 3 years of relevant experience in HVAC service management.
- Proven experience in estimating project costs.
- Demonstrated leadership capabilities in managing teams.
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HVAC Technician
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Operations Team Supervisor
1 week ago
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