Studio Operations Supervisor

2 weeks ago

Burlington, Vermont, United States Club Pilates Full time
Job Overview

About Us

We are a dynamic enterprise located in South Jersey, managing a network of four Club Pilates studios. Our core principles revolve around prioritizing customer satisfaction, fostering a supportive team atmosphere, and maintaining a vibrant workplace culture.

Work Environment:

  • Opportunities for professional growth
  • Frequent social gatherings
  • Flexible scheduling options
  • Comprehensive on-the-job training
  • Safe and secure work setting
  • Wellness initiatives

Company Overview:

Club Pilates specializes in group reformer classes tailored to meet the diverse needs of individuals seeking to enhance their Pilates skills and overall fitness. As a well-recognized brand with a national footprint, we are dedicated to making Pilates accessible and affordable for everyone.

With nearly 1000 locations worldwide, our class formats cater to a broad spectrum of clients, from beginners to advanced practitioners. Club Pilates pioneered a 500-hour Teacher Training Program to ensure comprehensive and safe instruction in group Pilates apparatus classes. Our network of over 2200 instructors delivers more than 17 million workouts annually to countless members. Club Pilates has earned accolades in Inc Magazine's Inc. 500 and Inc. 5000 lists for two consecutive years, as well as recognition in Entrepreneur Magazine's Franchise 500.

Position Summary:

The ideal candidate for the Studio Operations Supervisor role will manage all aspects of studio operations, with a significant emphasis on sales performance.

Qualifications:

· Minimum of 2 years in membership or service sales, with a focus on direct-to-consumer interactions.

· Proven track record in delivering exceptional customer service, with at least 2 years of experience.

· Confidence in achieving personal sales targets and mentoring Sales Representatives.

· Ability to oversee and drive multiple revenue streams: memberships, retail, private training, and teacher training.

· Proficiency in English with excellent communication and interpersonal skills, both in person and through digital channels.

· Capability to thrive in a fast-paced, diverse environment.

· Aptitude for identifying areas for improvement and implementing effective changes.

· Passion for fitness and wellness.

· Strong writing and grammar skills.

· Highly organized with adept data management skills, able to prioritize tasks and meet deadlines.

· Professional demeanor, punctuality, reliability, and attention to detail.

· Trustworthy with the ability to handle confidential information responsibly.

· Ability to collaborate effectively with colleagues, clients, and the community.

· Familiarity with computer systems and studio management software (ClubReady).

Key Responsibilities:

Sales and Retention – 75%

  • Drive direct membership sales both inside and outside the studio.
  • Generate leads through grassroots marketing and networking initiatives.
  • Implement a structured sales process to convert prospects into demo class participants and lead sales during these sessions.
  • Organize and engage in community events and studio promotions.
  • Strategically manage marketing campaigns to attract new leads.
  • Ensure member satisfaction to minimize cancellations.
  • Manage social media presence with support from ownership.

Staff & Vendor Management – 20%

  • Oversee staff scheduling and coordination.
  • Collaborate with vendors to maintain accurate inventory levels of studio retail products.
  • Supervise Sales Representatives and assist in hiring processes.
  • Evaluate instructor performance in conjunction with Master Trainers.

Operations – 5%

  • Monitor and enhance operational efficiency through regular review of revenue, attendance, and member engagement reports.
  • Make independent decisions to uphold high standards of customer service.
  • Manage outstanding dues and ensure studio cleanliness and organization.
  • Enforce company policies and maintain adequate supplies and literature.
  • Perform any additional duties as assigned.

Compensation & Benefits:

· Competitive base salary commensurate with experience and performance.

· Commission structure based on sales achievements.

· Potential for performance-based bonuses.

· Unlimited opportunities for advancement within the organization.

Job Type: Full-time

Compensation: $40,000 - $60,000 annually

Benefits Include:

  • 401(k) plan
  • Employee discounts
  • Flexible scheduling
  • Health insurance assistance
  • Paid time off

Experience Level:

  • 2 years of relevant experience

Schedule:

  • Flexible scheduling is essential.
  • Availability for Monday to Friday shifts, including evenings and weekends.

Work Location: In-person

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