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Service Operations Supervisor

2 months ago

South Burlington, Vermont, United States Tesla Full time

Role Overview: As a Service Operations Supervisor at Tesla, you will be at the forefront of our service center's daily operations. Your leadership will guide a dedicated team of technicians, ensuring they deliver outstanding service while optimizing workflow efficiency.

Key Responsibilities:

  • Team Leadership: Inspire, mentor, and develop a motivated team of technicians to meet service output objectives.
  • Operational Management: Oversee shop records and inventory, ensuring a seamless workflow within the service center.
  • Process Improvement: Act as the process leader for shop activities, defining work standards and implementing systematic enhancements based on technician feedback.
  • Collaboration: Work closely with the Service Manager and key stakeholders to set targets for quality, speed, and cost that align with customer expectations and business goals.
  • Safety Compliance: Ensure all team members adhere to safety regulations and the service center's safety protocols.
  • Scheduling and Problem Resolution: Collaborate with team members to manage schedules and address technical and personnel challenges.
  • Professional Development: Conduct regular one-on-one meetings with team members to support their professional growth and assess training needs.

Qualifications:

  • A Bachelor's degree or equivalent experience.
  • 1-3 years of prior leadership experience in a service-oriented industry is preferred; automotive knowledge is not mandatory.
  • Strong communication, time-management, and problem-solving abilities, with a commitment to upholding Tesla's standards.
  • Excellent interpersonal skills.
  • Flexibility to work a varied schedule, including potential overtime on weekdays and weekends.
  • Proficiency in Microsoft Office Suite.
  • A valid driver's license is required.

Compensation and Benefits: As a full-time employee at Tesla, you will enjoy competitive pay and a comprehensive benefits package from day one, including:

  • Medical plans with no payroll deduction options.
  • Family-building and fertility benefits.
  • Dental and vision plans with no paycheck contribution options.
  • Health Savings Account contributions.
  • Flexible Spending Accounts for healthcare and dependent care.
  • 401(k) with employer matching and employee stock purchase plans.
  • Company-paid life and disability insurance.
  • Paid time off, including sick leave and holidays.
  • Employee discounts and perks.

Tesla is an Equal Opportunity / Affirmative Action employer dedicated to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable laws.