Hotel Operations Manager
6 days ago
We are seeking a highly skilled and experienced General Manager to lead our hotel operations at the Holiday Inn & Suites Anaheim. As a key member of our management team, you will be responsible for maximizing profits and achieving the highest level of guest satisfaction.
Key Responsibilities- Leadership and Management
- Interview, select, train, schedule, coach and support associates to ensure they perform in accordance with established brand or hotel standards and consistent with our core values.
- Operations and Quality Assurance
- Tour and visually inspect the property on a daily basis to monitor cost control, property condition, cleanliness, quality of product, and service throughout the hotel.
- Supervise the development of and revision to the business plan, annual budget, financial reports, and annual and monthly forecasts that clearly explain operational effectiveness, trends, and variances.
- Sales and Marketing
- In conjunction with the sales leader, develop and implement sales and marketing plans to drive revenue growth.
- Revenue Management
- Critically review reports of occupancy and revenue, partner with revenue management professionals to analyze trends and implement changes to maximize room revenue.
- Communication and Community Involvement
- Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners.
- Participate in community affairs and maintain a positive public image for our company and hotel.
- Safety and Security
- Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained.
- Travel and Professional Development
- Travel to attend corporate meetings, sales trips, and serve on committees.
- Education and Experience
- Associate or Bachelor's Degree in Business, Hospitality, or a related field.
- Previous hotel management experience required.
- Skills and Abilities
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Knowledge of hospitality industry trends and best practices.
- Competitive Compensation and Benefits
- Medical, dental, and vision health insurance.
- Paid time off.
- 401(k) company match.
- Free basic life insurance.
- Travel discounts.
- Commuter transit and commuter parking benefits.
- Quarterly bonuses and incentives.
- Employee assistance and wellness program.
- Educational and professional development opportunities.
- Technology reimbursements.
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