Food and Beverage Operations Manager

4 days ago

Anaheim, California, United States Sonesta International Hotels Full time
Job Description

The Food and Beverage Supervisor is a key member of the Sonesta International Hotels team, responsible for overseeing the service in our Food & Beverage Outlets. This role requires a strong leader who can assist the manager with training, motivating, and coaching the staff, while also monitoring expenses and controlling labor costs.

Fundamental Requirements:
  • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
  • Ensure work areas are properly stocked and prepare requisitions as needed.
  • Ensure work areas are neat and clean.
  • Check that trays and tables are set to standards.
  • Ensure quality control of all menus with regard to cleanliness and appearance.
  • Assist in the outlets when necessary.
  • Ensure that tables are cleared promptly.
  • Ensure proper settlement of checks.
  • Ensure orders are delivered on time.
  • Ensure food quality.
  • Ensure communication with the oncoming shift.
  • Handling guest complaints or special requests, communicate to management when necessary.
  • Be capable of training and performing all duties required of all food and beverage outlet employees.
  • Hold pre-meal meetings daily to monitor service and promote up-selling.
  • Check staffing levels and adjust according to business demand.
  • Requisition linen as needed.
  • Ensure the property is free of trays and trash.
  • Control payroll costs in food and beverage outlets.
  • Ensure overall guest satisfaction.
Education & Experience:
  • High School diploma or equivalent and/or experience in a related field preferred.
  • At least 1 year of progressive experience in a hotel or a related field is required.
  • Previous supervisory responsibility preferred.
Physical Requirements:
  • Flexible and long hours are sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

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