Housekeeping Operations Manager

2 weeks ago


Anaheim, California, United States Holiday Inn & Suites Anaheim Full time

Job Title: Housekeeping Operations Manager

Company: Holiday Inn & Suites Anaheim Hotel

We are seeking a skilled Housekeeping Operations Manager to oversee the housekeeping department, ensuring that exceptional guest service, quality, and eco-friendly practices are upheld.

Key Responsibilities:

  • Recruit, train, and mentor housekeeping staff.
  • Conduct inspections of guest rooms and common areas to ensure cleanliness and safety standards.
  • Respond to guest inquiries, concerns, and feedback effectively.
  • Evaluate staff performance and enforce hotel policies and procedures.
  • Manage inventory levels and order necessary supplies.
  • Implement and track guest service metrics for continuous improvement.
  • Develop and communicate departmental guidelines and protocols.
  • Follow sustainability practices and guidelines.
  • Ensure a safe working environment and adhere to safety standards.
  • Perform additional duties as required.

Qualifications:

  • High School diploma or equivalent required.
  • At least two years of experience in a supervisory role within housekeeping.

Work Environment:

  • Flexible schedule including weekends and holidays.
  • Physical demands include prolonged standing, lifting up to 25 pounds, bending, and reaching.

Our Philosophy:

At Holiday Inn & Suites Anaheim Hotel, we believe in empowering our team members to consistently deliver outstanding service. We value adaptability and accountability in our workforce.

HHM Hotels is committed to fostering a diverse and inclusive workplace.



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