Adventure Activities Operations Supervisor

2 weeks ago

Arlington, Texas, United States Go Ape USA Full time

Become a Key Player in Our Adventure Activities Team

Are you enthusiastic about outdoor activities and committed to providing exceptional experiences? Go Ape, a premier destination for exhilarating outdoor adventures, is seeking a dedicated individual to fill the role of Adventure Activities Assistant Manager.

Your Role

As the Adventure Activities Assistant Manager, you will be instrumental in delivering memorable experiences for our guests while ensuring compliance with the highest safety protocols.

Key Responsibilities

  • Enhancing Guest Experiences: Ensure every visitor receives outstanding service, from friendly greetings to comprehensive information about our thrilling adventure courses, crafting a remarkable experience.
  • Prioritizing Safety: Maintain safety as the foremost concern by ensuring staff adherence to risk assessments and safety protocols, overseeing sessions, and upholding health and safety regulations.
  • Supporting the Team: Assist in the recruitment, training, and development of staff, fostering a positive work environment and promoting effective communication within the team.
  • Operational Management: Help oversee the operational integrity of the course through regular safety inspections, documentation management, site cleanliness, and support with financial and merchandise operations.
  • Brand Promotion: Serve as a brand ambassador by engaging in marketing efforts, enhancing brand visibility, participating in community events, and conducting local market analysis.

Qualifications

  • High school diploma or equivalent.
  • Basic proficiency in computer applications (Microsoft Excel, Word, Outlook, etc.).
  • Prior experience in a supervisory support capacity.

Preferred Experience

  • At least one year of experience in amusement or recreational operations.
  • Familiarity with advanced software applications (e.g., SharePoint).

Additional Requirements

  • Must be at least 18 years of age.
  • Ability to meet guest participation criteria.
  • Willingness to work flexible hours, including weekends and holidays.
  • Capability to perform various roles on-site, including lifting up to 50 pounds, working at heights, and adapting to diverse weather conditions.
  • Must obtain First Aid and CPR certification within 30 days of hire and complete Go Ape Rescue Training.

Benefits

  • Competitive salary based on experience.
  • Full-time schedule with varying operational hours.
  • Comprehensive medical, dental, and vision benefits.
  • Flexible spending accounts (FSA/HSA).
  • Paid time off, company holidays, and volunteer hours.
  • Paid parental leave programs.
  • Company-paid holiday shutdown period.
  • 401(k) retirement plan.
  • Unlimited admission for immediate family members.
  • Discounts on merchandise and tickets.
  • Insurance options including term-life, disability, accident, and critical illness coverage.

About Go Ape

At Go Ape, we embody the spirit of adventure. We are an outdoor adventure center featuring self-guided treetop courses where guests can explore the forest canopy, navigate suspended obstacles, and experience thrilling zip lines.

Working at Go Ape

If you are passionate about adventure and seek a fulfilling career in the outdoor recreation sector, Go Ape offers not just a job, but a rewarding career path. We are a mission-driven organization dedicated to inspiring individuals to embrace adventure while contributing positively to our local communities. Our diverse team shares a commitment to environmental stewardship, adventure, and community service, fostering a collaborative culture where every voice is valued.

Compensation: Commensurate with experience.

Employment Type: Full-Time (30+ hours per week).

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