Financial Advisor for Credit Management
2 weeks ago
MLGW, the largest municipal utility in the nation, proudly serves over 440,000 customers from various backgrounds.
Since its inception in 1939, MLGW has consistently fulfilled the utility requirements of Memphis and Shelby County residents by providing dependable and cost-effective electricity, natural gas, and water services.
We offer a comprehensive suite of customer-focused services, playing a significant role in the economic advancement of our clientele.
At MLGW, we recognize that our employees are our most valuable asset, and we prioritize diversity, equity, and inclusion in our workplace. We are dedicated to fostering career development, training, and growth opportunities. Our competitive benefits package includes paid time off, pension plans, and a 457B retirement plan. Additionally, we are committed to corporate social responsibility through community engagement and charitable contributions.
MLGW is an equal opportunity employer and does not engage in discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability, protected veteran status, or any other legally protected status.
No information collected during this application process will be used for discriminatory purposes.
The primary duties of the Credit Counselor include:
- Providing guidance to customers regarding the Division's credit policies.
- Addressing customer inquiries related to commercial deposits, overdue accounts, discounts, and rates.
- Processing requests for service connections or disconnections.
- Evaluating and determining credit approvals or denials.
To qualify for the Credit Counselor position, candidates must:
- Successfully complete Division Data Entry Exercises, Group C.
- Pass Placement/Performance Exercises.
- Complete the Customer Service Simulation Test.
- Hold a valid driver's license from their state of residence.
- Establish and maintain residency in Shelby County, TN within six months of hire.
The role involves working both indoors and outdoors under favorable conditions. Candidates should be prepared for light lifting and managing customer interactions, which may occasionally involve challenging communication.
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