Room Service Coordinator
2 weeks ago
The Guest Room Specialist collaborates with the Housekeeping Management Team to maintain cleanliness in guest accommodations and communal areas, ensuring adherence to brand standards for quality and guest satisfaction.
Key Responsibilities
- Exemplify the Sonesta Service ethos in all guest interactions, aligning with the Sonesta G.U.E.S.T. principles.
- Address guest inquiries and special requests, taking necessary actions to ensure complete satisfaction.
- Perform cleaning and maintenance of designated rooms or areas, following established protocols which include making beds, dusting, vacuuming, sanitizing bathrooms, and managing waste disposal.
- Inform the supervisor upon completion of service to facilitate room availability for new guests. Report any rooms that cannot be serviced according to set guidelines.
- When tasked with laundry duties, oversee the inventory of cleaning supplies and equipment, ensuring they are operational. Operate laundry machines per hotel standards and manufacturer instructions. Inspect linens for damage or stains and manage the folding and storage of clean items.
- Optimize the use of supplies and amenities throughout the housekeeping areas.
- Participate in deep cleaning initiatives as required.
- Report any maintenance needs or safety hazards to the supervisor.
- Manage lost and found items in accordance with established protocols.
- Encourage teamwork and high-quality service through effective communication and collaboration with other shifts and departmental leadership.
- Ensure compliance with health and safety regulations at all levels.
- Carry out additional tasks as assigned.
Compensation Package
Employee Benefits
Sonesta values the importance of benefits in supporting the health and financial well-being of its employees and their families. We provide a comprehensive benefits package that includes:
- Medical, Dental, and Vision Coverage
- Health Savings Account with Company Contributions
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off for Vacation and Illness
- Discounts at Sonesta Hotels
- Educational Support Programs
- Paid Parental Leave
- Company-Funded Life Insurance
- Short and Long-Term Disability Insurance at No Cost
- Various Employee Discounts and Perks
- Hospital Indemnity Coverage
- Critical Illness and Accident Insurance
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