Service Operations Leader

1 week ago


Longmont, Colorado, United States Rainbow International Full time

Company Overview
Established in 1981, Rainbow International specializes in home restoration, commercial restoration, and carpet cleaning services, operating through over 400 locations globally. Our mission is to enhance the lives of our customers and our employee family members.

Position Summary
The Operations Manager is responsible for ensuring the efficient and profitable delivery of all services while upholding the company's standards for quality and customer satisfaction.

Key Responsibilities
The Operations Manager will oversee various functions including:

  • Recruiting, training, and developing staff to create a high-performing team.
  • Documenting work performed and maintaining accurate records.
  • Managing inventory control and overseeing equipment purchases and maintenance.
  • Facilitating employee relations and ensuring a positive work environment.
  • Preparing the annual Operations budget as part of the strategic planning process.
  • Monitoring production capacity and ensuring adequate staffing and resource management.
  • Setting and achieving targets for customer satisfaction and quality ratings.
  • Tracking financial performance across various projects and departments.
  • Implementing new technologies to enhance service delivery.
  • Coordinating maintenance and repairs for production equipment and vehicles.

At Rainbow International Restoration, we are dedicated to helping families recover from disasters and restore their homes. Our franchisees seek qualified individuals who are committed to delivering exceptional service and support to our customers.



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