Front Desk Operations Manager

4 weeks ago


Panama City Beach, Florida, United States Sugar Sands Beachfront Hotel Full time
Front Desk Supervisor

Sugar Sands Beachfront Hotel is seeking a highly skilled Front Desk Supervisor to join our team.


Job Summary

The Front Desk Supervisor plays a critical role in ensuring the smooth operation of our hotel's front desk and providing exceptional customer service to our guests. This position involves overseeing the front desk staff, managing guest inquiries and requests, and maintaining a welcoming and organized reception area.


Key Responsibilities
  • Supervise and coordinate the front desk staff to ensure efficient operations and exceptional customer service.
  • Handle guest check-ins and check-outs, ensuring a seamless and welcoming experience.
  • Provide exceptional customer service, resolving any issues or complaints in a professional and courteous manner.
  • Manage guest inquiries, reservations, and requests, ensuring timely and accurate responses.
  • Maintain a clean, organized, and welcoming reception area, adhering to high standards of cleanliness and presentation.
  • Coordinate with other departments to ensure smooth guest experiences and resolve any issues that may arise.

Requirements
  • Previous experience in a front desk or customer service role, with a proven track record of providing exceptional service.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and other departments.
  • Strong problem-solving abilities and the ability to remain calm under pressure, with a focus on resolving issues in a professional and courteous manner.
  • Proficiency in using hotel management software and Microsoft Office suite, with the ability to learn new systems and technologies quickly.
  • Ability to multitask and prioritize tasks effectively, with a focus on meeting deadlines and delivering results.
  • Flexibility to work in shifts, including evenings, weekends, and holidays, with a willingness to adapt to changing circumstances.

Benefits
  • Competitive compensation package, including salary and benefits.
  • Opportunities for professional growth and development, with a focus on advancing your career in the hospitality industry.
  • Collaborative and dynamic work environment, with a focus on teamwork and mutual respect.
  • Recognition and rewards for outstanding performance, with a focus on celebrating individual and team achievements.

Sugar Sands Beachfront Hotel is an equal opportunity employer, committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind, based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.



  • Panama City Beach, Florida, United States Beachcomber Beachfront Hotel Full time

    Job Title: Front Desk ManagerWe are seeking an experienced Front Desk Manager to join our team at Beachcomber Beachfront Hotel.Job Summary:The Front Desk Manager will be responsible for overseeing the front desk operations, ensuring excellent customer service, and managing a team of front desk agents.Key Responsibilities:Oversee front desk operations,...


  • Panama City Beach, Florida, United States Holiday Terrace Beachfront Hotel Full time

    Hotel Front Desk Manager OpportunityWe are seeking a skilled and experienced Front Desk Manager to oversee the front desk operations at our Holiday Terrace Beachfront Hotel in Panama City Beach, Florida.Key Responsibilities:Manage front desk operations, ensuring seamless check-in and check-out processesSupervise and train front desk agents to deliver...


  • Panama City Beach, Florida, United States One and Only Fitness Consulting Full time

    Job OverviewWe are seeking a highly motivated and results-driven Front Desk Manager to join our team at Sequence Fitness in Panama City Beach, FL.As the Front Desk Manager, you will be responsible for overseeing the front desk operations, providing exceptional customer service, and leading a team of front desk staff.Key Responsibilities:Lead and manage the...


  • Palm Beach, Florida, United States Hersha Hospitality Management Full time

    Job SummarySupervise front desk operations in accordance with established guest service, quality, and sustainability standards. Key Responsibilities:Interview, select, and train front desk staffEnsure compliance with company policies and proceduresMonitor and improve front office operationsCollaborate with other departments to achieve business...


  • Panama City Beach, Florida, United States By the Sea Resorts Full time

    By the Sea Resorts is seeking a highly skilled Hotel Front Desk Trainer to join our team in Panama City Beach, Florida.As a Hotel Front Desk Trainer, you will play a vital role in ensuring that our front desk staff is well-trained and equipped with the necessary skills to provide exceptional customer service.Responsibilities:Develop and deliver comprehensive...


  • Delray Beach, Florida, United States Hersha Hospitality Management Full time

    Job SummaryAs a Front Desk Supervisor with Hersha Hospitality Management, you will be responsible for supervising front desk operations in accordance with established guest service, quality, and sustainability standards. Your key responsibilities will include:Interviewing and Selecting CandidatesTraining and Developing Team MembersEnsuring Excellent Guest...


  • Delray Beach, Florida, United States Seagate Hospitality Group LLC Full time

    Front Desk Supervisor Job SummaryThe Front Desk Supervisor plays a pivotal role in ensuring seamless operations and exceptional guest experiences at The Seagate. This position requires a collaborative approach with front office staff to maintain high standards of customer satisfaction, service quality, and regulatory compliance.Key Responsibilities:Staff...

  • Front Desk Manager

    4 weeks ago


    Atlantic Beach, Florida, United States Sage Hospitality Group Full time

    Job Title: Front Desk ManagerAt Sage Hospitality Group, we are seeking a highly skilled and experienced Front Desk Manager to join our team at One Ocean Resort and Spa. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key...

  • Front Desk Associate

    3 weeks ago


    Panama City Beach, Florida, United States Chateau Beachfront Resort, BW Signature Collection Full time

    Front Desk Clerk Job DescriptionAt Chateau Beachfront Resort, BW Signature Collection, we are seeking a highly skilled and customer-focused Front Desk Clerk to join our team. As a Front Desk Clerk, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Greeting and...


  • Panama City Beach, Florida, United States Krishna Ventures LLC Full time

    Job Title: Front Desk AgentJob Summary:We are seeking an energetic and friendly Front Desk Agent to join our team at The Sleep Inn & Suites & Wingate by Wyndham. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable.Key Responsibilities:Guest...


  • St. Pete Beach, Florida, United States Sherman Associates Full time

    Job Title: Front Desk SupervisorThe Hotel Zamora is a luxury boutique hotel that boasts Mediterranean-inspired architecture, stunning views of the Intracoastal Waterway, and top-notch amenities.We are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for ensuring...


  • Panama City Beach, Florida, United States Home2 Suites Panama City Beach Full time

    Front Desk AgentAbout the Role:We are seeking a friendly and efficient Front Desk Agent to join our team at Home2 Suites Panama City Beach. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing a warm and welcoming experience.Responsibilities:Ensure a smooth and efficient check-in and check-out...

  • Front Desk Associate

    3 weeks ago


    Panama City Beach, Florida, United States Tru by Hilton Full time

    Job SummaryThe Front Desk Clerk is responsible for providing exceptional customer service to guests, ensuring a positive experience throughout their stay. Key responsibilities include greeting and welcoming guests, checking them in and out, and providing information about the hotel and surrounding area.ResponsibilitiesGreet and welcome guests in a friendly...


  • Miami Beach, Florida, United States FirstService Residential Full time

    Job Overview:We are seeking a highly skilled and experienced Front Desk Lead/Supervisor to join our team. This is a unique opportunity to work in a dynamic and fast-paced environment, overseeing all Front Desk staff and ensuring seamless resident and guest experiences.Responsibilities:Oversee and schedule all Front Desk staff for the building, ensuring...


  • Panama City, Florida, United States Hampton Inn Panama City Beach Full time

    Front Desk Agent Job DescriptionAt Hampton Inn Panama City Beach, we're looking for a skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience from check-in to check-out.Responsibilities:Ensure a smooth and efficient check-in and check-out process for...

  • Front Desk Agent

    3 weeks ago


    Panama City Beach, Florida, United States Aimbridge Hospitality Full time

    Job Summary:As a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. Your warm and welcoming demeanor will make a lasting impression on our guests, and your attention to detail will ensure that every aspect of their stay is taken care of.Key...


  • Panama City Beach, Florida, United States Highgate Hotels Full time

    Unlock Your Potential with Highgate HotelsAt Highgate Hotels, we're driven by an innovative and entrepreneurial spirit. Our culture is built on teamwork, collaboration, and a passion for delivering exceptional guest experiences.About the RoleWe're seeking a skilled and friendly Front Desk Agent to join our team at Home2 Suites Panama City Beach, FL. As a...

  • Front Desk Supervisor

    4 weeks ago


    Miami Beach, Florida, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Supervisor is a key member of our hotel team, responsible for providing exceptional guest service and ensuring a smooth operation of the front desk. This role requires a strong ability to multitask, work under pressure, and maintain a high level of professionalism at all times.ResponsibilitiesAssist the Front Desk Manager in...

  • Front Desk Associate

    4 weeks ago


    Pompano Beach, Florida, United States MCR Hotels Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Residence Inn by Marriott Pompano Beach Central.Job Summary:The Front Desk Agent will be responsible for providing exceptional guest service, managing the front desk operations, and ensuring a seamless stay for our guests.Key...

  • Front Desk Manager

    4 weeks ago


    Polk City, Florida, United States Marriott International Inc Full time

    Job SummaryAs a Front Desk Manager at Marriott International Inc, you will play a crucial role in ensuring the smooth operation of our front office functions. You will supervise staff on a daily basis, directing and working with managers and employees to carry out procedures that guarantee an efficient check-in and check-out process. Your primary goal will...