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Front Desk Operations Manager

1 month ago

Delray Beach, Florida, United States Seagate Hospitality Group LLC Full time
Front Desk Supervisor Job Summary

The Front Desk Supervisor plays a pivotal role in ensuring seamless operations and exceptional guest experiences at The Seagate. This position requires a collaborative approach with front office staff to maintain high standards of customer satisfaction, service quality, and regulatory compliance.

Key Responsibilities:
  • Staff Management: Participate in the selection and onboarding of front office personnel, conduct comprehensive training and cross-training programs, and supervise workload distribution during shifts to optimize efficiency.
  • Guest Services: Resolve guest issues promptly, efficiently, and courteously, and maintain and communicate accurate room status information.
  • Administrative Tasks: Manage cashier operations, verify banks and deposits at shift ends, and ensure compliance with cash handling, check-cashing, and credit policies.
  • Communication: Foster effective interdepartmental communication and relationships, and facilitate smooth shift transitions by sharing pertinent information with incoming managers.
Qualifications:
  • Communication Skills: Effective communication skills in English, displaying clarity, sincerity, and professionalism.
  • Interpersonal Skills: Friendly demeanor with strong interpersonal skills, capable of managing multiple requests with composure, accuracy, and timeliness.
  • Adaptability: Flexibility to work extended hours, weekends, nights, and holidays as required.
Physical Requirements:
  • Physical Demands: Ability to sit at a desk for up to 8-10 hours, stand, sit, walk for prolonged periods, and lift, carry, or push objects weighing 40 pounds or more.

The ideal candidate will possess sound judgment in decision-making, familiarity with and adherence to The Seagate Hotel & Spa policies, and a demonstrated ability to interpret and execute requests accurately and promptly.