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Front Desk Operations Manager

1 month ago

St Pete Beach, Florida, United States Sherman Associates Full time
Job Title: Front Desk Supervisor

The Hotel Zamora is a luxury boutique hotel that boasts Mediterranean-inspired architecture, stunning views of the Intracoastal Waterway, and top-notch amenities.

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.

Key Responsibilities:
  • Ensure all guests are welcomed and served in an efficient and courteous manner, executing all brand standards during the process
  • Assure required Front Desk supplies are readily available to best serve the guest
  • Act as the first management line of contact for all guest complaints or issues
  • Ensure all Front Office quality standards are complied with and that policies and procedures are consistently applied
  • Assure all financial transactions are completed properly and within the established guidelines of the property
  • Responsible for the preparation, upkeep and management of sales throughout the day and at night
  • Coordinates hotel operations with other departments in order to facilitate increased levels of communication and guest satisfaction
  • Owning the desk and desk operations, strives to exceed guest expectations at every opportunity
  • Motivates and leads a team
  • Acts as Manager on Duty and supervises operations
  • Assists with coverage as needed in all areas of responsibility
  • Completes other duties as assigned
Requirements:
  • Minimum 1-2 years of experience in a hospitality-related environment, with at least 1 year of supervisory experience
  • Ability to communicate effectively and follow directions in a multi-lingual environment
  • High School or equivalent education required
  • Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required
  • Extensive knowledge of the hotel, services, and facilities
  • Ensure compliance with federal, state and local laws regarding health and safety services
  • Excellent verbal, written and presentation skills; Ability to communicate effectively with community partners, vendors / external parties, and across internal divisions
  • A passion for the mission, vision, and values of Sherman Associates
Benefits:
  • Low Deductible Health Insurance Plans
  • Fully paid short term disability
  • Fully paid life insurance
  • Additional Supplemental Insurance Policies including Voluntary Accident & Critical Illness, Hospital Indemnity, and Long-Term Disability
  • Pet insurance
  • Fully paid employee assistance program
  • Fully vested 401k company match program
  • 9 Paid holidays and competitive PTO program (starting at 15 days annualized)
  • Starbucks and Hotel discounts
  • Charitable giving strategy with corporate match

Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Only applicants who complete our application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact us.