Retail Operations Supervisor

2 weeks ago


Santa Monica, California, United States Tapestry Full time

Retail Operations Supervisor

Join a dynamic team at Tapestry, a global leader in luxury accessories and lifestyle collections. We are seeking a dedicated Retail Operations Supervisor who embodies our commitment to quality craftsmanship and innovative design.

Key Responsibilities:

  • Sales and Service Excellence: Collaborate with the Store Manager to drive sales strategies and ensure the team meets performance goals.
  • Team Development: Mentor and coach team members to enhance their selling skills and product knowledge, fostering a culture of high performance.
  • Client Engagement: Build lasting relationships with customers through personalized service and effective clienteling strategies.
  • Market Awareness: Stay informed about local market trends and adapt sales tactics accordingly to maximize business performance.
  • Operational Management: Oversee daily operations, ensuring adherence to company standards in service, payroll, and loss prevention.

Work Environment:

As a Retail Operations Supervisor, you will lead by example, demonstrating confidence and accountability. You will create a positive atmosphere that encourages teamwork and collaboration.

Qualifications:

  • Minimum of 1 year of management experience in a luxury retail environment.
  • Strong knowledge of fashion trends and competitive landscape.
  • Proficient in Microsoft Office and retail management systems.
  • Excellent communication skills and ability to engage effectively with customers and team members.

Physical Requirements:

Ability to navigate the sales floor and stockroom, lift and carry products, and perform visual merchandising tasks.

Schedule Flexibility:

Willingness to work a flexible schedule to accommodate business needs, including peak retail periods.

Note: This job description is a summary of key responsibilities and qualifications and is not exhaustive of all duties required.

Tapestry is an equal opportunity employer, committed to fostering an inclusive environment for all employees.



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