Retail Operations Leader
1 week ago
Crate and Barrel is a leading retailer known for its timeless home décor and exceptional customer experience. We pride ourselves on offering a curated selection of modern serving ware, dinnerware, glassware, flatware, linens, candles, and essential items for entertaining.
Position Overview
We are seeking a motivated and inclusive professional to join our team as a Retail Operations Leader. This role is pivotal in overseeing all facets of store operations and in fostering the growth and development of our team members.
Key Responsibilities
- Ensure outstanding customer service through effective selling techniques and standards.
- Understand the customer demographics and target market of the store.
- Mentor and coach sales associates to enhance their performance and skills.
- Manage inventory levels and maintain quality standards.
- Uphold cleanliness and organization in accordance with company policies.
- Create and sustain visually appealing merchandise displays.
- Oversee financial transactions and expense management, including petty cash.
- Ensure compliance with company standards during customer interactions and transactions.
- Strive to meet or exceed personal and store sales objectives.
- Maintain designated areas, including stockroom and displays, to company standards.
- Execute additional responsibilities as assigned by management.
Qualifications
- Strong communication and interpersonal abilities.
- Excellent organizational and time management skills.
- Proactive problem-solving capabilities.
- Proven track record of setting expectations and holding team members accountable.
- Strong delegation skills to support execution and drive results.
- Ability to cultivate a culture centered on success and teamwork.
- Flexibility to work a full-time schedule, including evenings, weekends, and holidays as required.
Experience
- Minimum of 3 years in customer service or retail leadership roles.
- Proficiency in Microsoft Office, Google applications, and tablet devices.
Compensation
The starting hourly rate ranges from $28.32 to $37.50, with potential adjustments based on state and local regulations. Additional compensation may include bonuses, sales incentives, and long-term incentives based on your role.
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