Technical Support Specialist

2 days ago


Hartford, Connecticut, United States Indium Corporation of america Full time
Job Summary

The Technical Support Engineer I is a key member of the Indium Corporation team, responsible for providing exceptional technical support to customers, potential customers, and sales staff. This role requires a strong understanding of soldering processes and materials, as well as excellent communication and interpersonal skills.

Key Responsibilities
  • Provide expert technical assistance and guidance to customers and potential customers to resolve soldering process-related issues
  • Collaborate with Global and Regional Account Managers, as well as Technical Support Engineers, to develop strategies to maintain existing accounts and acquire new business
  • Utilize in-depth knowledge of Indium Corporation's materials and surface mount technology (SMT) process to optimize the use of soldering materials in the customer's process
  • Provide product and process training to customers, within Indium Corporation, and at industry conferences
  • Execute process optimization, product characterization, and benchmark testing of Indium Corporation's soldering materials to meet/exceed defined performance requirements
  • Develop and maintain strong technical relationships and collaborate with industry partners and equipment suppliers
  • Provide technical support to Indium Corporation's Marketing department in the development of new materials and test methods to characterize them
  • Communicate technical insights and product performance data collected from customer visits and evaluations to pertinent departments within Indium Corporation
  • Assist in the development of internal and external test methods
  • Develop and maintain hands-on knowledge and expertise of the processes and equipment used in the various soldering processes and SMT industries
Requirements
  • Technical undergraduate degree required; Bachelor's Degree in chemistry, physics, metallurgy, materials science, or engineering discipline
  • Demonstrated technical competency
  • Strong interpersonal, communication, and presentation skills
  • Ability to work cooperatively and effectively in a cross-functional team environment
  • Ability to travel with limited notice
  • Proficient in Word, Excel, PowerPoint
  • Experience with JMP or Minitab, preferred
  • Special consideration given to candidates with language skills in Spanish and/or Chinese
Work Environment

Monday-Friday: 8am-5pm

Compensation

The salary range indicated in this posting represents the minimum and maximum of the range for the position. The actual range will vary based upon factors including, but not limited to, prior experience, knowledge, skill, and education as they relate to the position's qualifications, and internal equity.

The posted salary range reflects just one component of our total rewards package. Other components include health, dental, and vision insurance, PTO, retirement plan, volunteer opportunities, paid holidays, overtime opportunities, and many more.

$60,000 - $63,000 annually



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