Desktop Support Specialist
1 month ago
We are seeking a highly motivated and detail-oriented Desktop & Depot Support professional to join our team in Hartford, Farmington, or Middletown, Connecticut. As a key member of our Virtual Service Operations team, you will be responsible for providing exceptional support to our clients, ensuring the smooth operation of our desktop and depot services.
Key Responsibilities- Provide workstation software break-fix support, including troubleshooting and resolving technical issues
- Manage the orderly storage of equipment within our client build center (depot)
- Perform tasks related to request fulfillment and device refreshes, including inventory management and asset tracking
- Receive and process returned equipment, determining whether devices can be reused or disposed of
- Update asset tracking information and ticket status in our IT service management system
- Previous experience in desktop support or a related field is desired, with training provided for new hires
- Knowledge of PC imaging and experience with change management and incident management
- Proficiency in using tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe
- Certified Dell Technician
- Expertise in inventory control
As a member of our team, you will have the opportunity to work with a virtue-centered organization that values its employees and clients. We offer ongoing learning and development opportunities, as well as a range of benefits for eligible employees.
Our company is a hybrid cloud and managed services consulting firm, with deep partnerships with industry leaders such as AWS, IBM, and Microsoft. We take pride in taking care of our employees and providing them with the tools and resources they need to succeed.
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Hartford, Connecticut, United States Desktop & Depot Support Full timeJob DescriptionAre you looking to take the next step in your IT Career? Let's chat and see if we are a good matchOpportunity:Virtual Service Operations is searching for a Desktop & Depot Support Manager to join our team in Hartford, Connecticut. In this role you would be a part of our growing relationship with one of our great clients and be responsible for...
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Desktop Support Specialist in Hartford, CT
4 weeks ago
Hartford, Connecticut, United States Virtual Service Operations Full timeOpportunity:Virtual Service Operations is seeking a highly motivated and career-driven individual to join our growing team as a Desktop Support Specialist in Hartford, CT.In this role, you will be responsible for providing workstation software break-fix support, IMAC - PC install, moves, adds, and changes, image loads, asset recovery, asset tagging, printer...
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Hartford, Connecticut, United States Virtual Service Operations Full timeDesktop Support OpportunityFarmington, CT (http://maps.google.com/maps?q=Farmington+CT+USA)DescriptionWe are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Farmington, Connecticut. In this role, you will be part of our growing relationship with one of our great clients and have responsibilities in...
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Desktop Support Manager
4 weeks ago
Hartford, Connecticut, United States Virtual Service Operations Full timeJob Summary:Virtual Service Operations is seeking a skilled Desktop Support Manager to join our team in Hartford, Connecticut. As a key member of our Virtual Service Operations team, you will be responsible for managing a team of support engineers and ensuring timely and efficient client desktop support tasks are completed.Key Responsibilities:Manage a team...
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Desktop Support Manager
4 weeks ago
Hartford, Connecticut, United States Virtual Service Operations Full timeOpportunity:Virtual Service Operations is seeking a Desktop & Depot Support Manager to join our team. In this role, you will be responsible for managing a team of support engineers and ensuring timely and efficient completion of client desktop and depot support tasks.Responsibilities:Manage a team of support engineersEnsure all client desktop support tasks...
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Technical Support Specialist
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Behavioral Support Specialist
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