Technical Support Specialist

1 week ago


Hartford, Connecticut, United States Ampcus Full time
Job Summary

Ampcus is seeking a skilled Desktop/Field Support Engineer to join our team. As a key member of our support team, you will be responsible for providing technical assistance to our customers in the field.

Key Responsibilities
  • Maintain current instruction manuals for vehicle up-fitters to ensure proper installation of complimentary components.
  • Attend field worker training on new devices and project rollouts to stay up-to-date on the latest technologies.
  • Provide lifecycle management of services related to vehicle mounting requirements for field support installations.
  • Consult with third-party suppliers and customers to specify and update vehicle dock kit specifications.
  • Obtain written ergonomic and safety approval from the customer's Fleet Services department before introducing changes to vehicle kit mount components.
  • Manage builds tailored to the field-based laptop business function and provide repair and reimage of field devices.
  • Manage service delivery with logistics providers to move devices throughout the service territory.
  • Stock a working inventory for break/fix swap outs and provide vehicle mounting services, including installation work and incremental expansions of vehicles with respect to field-based equipment.
  • Consult with third-party suppliers to specify and update vehicle dock kit specifications and obtain written ergonomic and safety approval from the customer's Fleet Services department.
  • Provide lifecycle management of services related to video capturing requirements for field support installations and consult with third-party suppliers to determine a lifecycle replacement schedule.
  • Provide lifecycle management of services related to code blue devices field support installations.
Requirements

A preferred candidate has healthcare operations experience and is able to work effectively in a fast-paced environment.



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