Technical Support Specialist

22 hours ago


Hartford, Connecticut, United States Trinity College Dublin Full time
Job Summary

We are seeking a highly skilled Technical Support Analyst to join our team at Trinity University. As a Technical Support Analyst, you will provide exceptional customer service and technical support to faculty, staff, and students.

Key Responsibilities
  • Provide technical support via various channels, including email, phone, and in-person interactions.
  • Collect and process client information, restore services, and provide specific technical services as needed.
  • Install, upgrade, and maintain Windows and iOS operating systems and applications software on Windows and Mac hardware.
  • Maintain and modify Active Directory to reflect changes as requested.
  • Provide training and support to end-users on hardware, software, and AV equipment.
Requirements
  • Associate's degree or equivalent from a two-year college or technical school.
  • 1 year of experience in a computer-related field.
  • Basic computer functions, excellent customer service skills, and positive work attitude.
  • Ability to provide quality verbal and written communication skills and translate complex technical information into common language.
Preferred Qualifications
  • Bachelor's degree from a four-year college or university.
  • ITIL 4 Foundations certification, Lean Six Sigma Yellow or Green Belt, or Microsoft Certifications.
What We Offer

We offer a competitive salary range of $15.94-$19.92 and a comprehensive benefits package.



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