Help Desk Support Specialist

2 weeks ago


Hartford, Connecticut, United States Collabera Full time
Job Description

We are seeking a highly skilled and motivated Help Desk Support Specialist to join our team. As a Help Desk Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting issues, and resolving problems in a timely and efficient manner.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and chat
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
  • Document and track customer issues and resolutions
  • Collaborate with internal teams to resolve complex technical issues
  • Stay up-to-date with new technologies and trends in the industry
Requirements:
  • 2+ years of experience in a help desk or technical support role
  • Strong technical skills, including knowledge of hardware, software, and network connectivity
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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