Technical Support Associate Analyst
7 days ago
We are seeking a highly motivated Technical Support Associate Analyst to join our dynamic and growing team. As a Technical Support Associate Analyst, you will be responsible for providing excellent technical support to our colleagues and resolving issues within a specified timeframe.
Key Responsibilities:- Provide technical support to colleagues on various technology products and services.
- Resolve issues within a specified timeframe or refer unresolved issues to appropriate technical support groups.
- Troubleshoot colleague hardware issues, including Windows, MAC, and cellular devices.
- Work closely with technical staff to provide input and solutions.
- Meet and greet colleagues to answer questions and resolve problems related to all LOB's to products and services.
- Follow up on all open tickets/issues within specified timeframe.
- Identify opportunities for process improvement and problem elimination.
- Continually focus on learning new technologies to support rapidly changing and expanding environment.
- Experience level: Manager
- Education: Bachelors
- Skills: Technical Support, Mobile, Windows
Randstad Digital is an equal opportunity employer and welcomes people of all abilities. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us. The offered salary will be based on several factors, including education, work experience, work location, specific job duties, certifications, etc. We offer a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
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