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Customer Service Representative
2 months ago
Zurn Elkay Water Solutions Corporation is a leading international supplier of plumbing and water delivery solutions, committed to delivering exceptional customer experiences. We're seeking a highly skilled Customer Care Coordinator to join our team.
Key Responsibilities- Customer Service: Provide first-call resolution and create loyal customers through consistent superior service, troubleshooting, and product explanation.
- Order Processing: Accept and process sales orders timely, verifying orders for accuracy, and coordinating distribution to production areas and shipping department.
- Inventory Management: Source sales orders to the appropriate distribution center and/or stocking location, utilizing national inventory and ship-to-location to minimize freight costs.
- Shipping and Invoicing: Prepare daily shipments for invoicing, verifying orders for accuracy, and communicating with stocking distributors and service centers.
- Education: High School Diploma
- Experience: 2-5 years of customer service experience
- Skills: Type minimum of 35wpm, computer skills
- Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
- Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
- Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels.
- Competitive Salary
- Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
- Matching 401(k) Contribution
- Health Savings Account
- Up to 3 Weeks Vacation
- 12 Paid Holidays
- Annual Bonus Eligibility
- Educational Reimbursement
- Matching Gift Program
