Client Support Specialist

2 weeks ago


Jamaica, New York, United States Forward Air Solutions Full time
Position Overview

As a Customer Service Representative at Forward Air Solutions, you will play a crucial role in ensuring customer satisfaction through effective communication and support.

Key Responsibilities
  • Handle incoming customer inquiries and provide comprehensive information regarding services.
  • Inform clients daily about the status of their freight availability.
  • Perform data entry tasks for both domestic and international shipping documentation.
  • Maintain an organized driver sign-in log to track arrivals and departures.
  • Keep an accurate cash log file for financial transactions.
  • Ensure all files are maintained in an orderly manner as per company guidelines.
Qualifications

The ideal candidate will possess strong communication skills and a commitment to delivering exceptional customer service. Experience in a similar role is preferred.



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