Client Support Specialist

2 weeks ago


Jamaica, New York, United States Project Redirect Inc Of The Distric Full time
Job Overview

The ideal candidate will deliver a comprehensive array of on-site, individualized, strengths-based services to a caseload of approximately 20-25 clients, aiming to empower individuals to lead fulfilling lives within the community.

Key Responsibilities
  • Conduct Initial Assessments: Perform initial intake evaluations and respond to critical needs effectively.
  • Client Orientation: Introduce clients to the program, outlining requirements and potential outcomes.
  • Independent Living Planning: Collaborate with other social service providers to create and implement Independent Living Plans (ILP) for clients.
  • Support Services: Assist clients in accessing Public Assistance and other necessary resources.
  • Progress Monitoring: Track and document client progress, ensuring all records are maintained confidentially.
  • Empowerment: Encourage clients to engage in their own planning and goal-setting processes.
  • Collaboration: Work closely with colleagues to address the needs of clients and enhance program effectiveness.
  • Resource Referral: Guide clients to appropriate resources to support their goals.
  • Case Management: Provide ongoing case management and counseling services, including follow-up support after client departure.
Qualifications
  • Baccalaureate degree in Social Work, Psychology, Sociology, or a related field with a minimum of 2 years of direct social service experience.
  • Associate degree in Human Services or a related field with at least 4 years of relevant experience.
  • High School Diploma/General Equivalent Diploma with 8 or more years of direct social service experience.
  • Strong interpersonal skills, demonstrating compassion and the ability to maintain confidentiality.
  • Proficient knowledge of community resources and the ability to navigate them effectively.
  • Capable of problem-solving, decision-making, and conflict resolution.
  • Fluency in English; proficiency in Spanish is an advantage.
  • Ability to remain calm in crisis situations and manage multiple tasks under pressure.
  • Demonstrated maturity, integrity, and sound judgment.


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