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VIP Guest Services Agent

2 months ago

Nashville, Tennessee, United States Marriott International Inc Full time
Job Summary

We are seeking a highly skilled and customer-focused VIP Check-In Agent to join our team at Marriott International Inc. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from arrival to departure.

Key Responsibilities
  • Assist guests with pre-arrival arrangements, including making reservations, booking activities, and arranging for amenities.
  • Conduct pre-arrival calls to confirm guest details and preferences.
  • Review and log guest preferences and special requests in our computer system.
  • Handle front office duties, including check-in, check-out, and preparing arrival and departure packets.
  • Respond to guest requests and resolve any issues or concerns in a timely and professional manner.
  • Provide information about the property and local area, including events and activities.
  • Answer and process all calls, messages, and requests in a courteous and efficient manner.
  • Collaborate with other departments to ensure seamless service delivery.
Requirements
  • High school diploma or equivalent required.
  • At least 1 year of related work experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Strong problem-solving and conflict resolution skills.
What We Offer

As a member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. We are committed to providing a positive and inclusive work environment that supports the well-being and success of our employees.

Join us in delivering exceptional service and creating unforgettable experiences for our guests. Apply now to become a part of our dynamic team