VIP Guest Services Coordinator

3 days ago

Nashville, Tennessee, United States Marriott Full time
Job Summary

As a VIP Guest Services Coordinator at Marriott, you will be responsible for providing exceptional service to our valued guests. Your primary focus will be on ensuring a seamless and memorable experience for our members and guests. This includes assisting with pre-arrival arrangements, check-in, and departure processes, as well as handling front office duties and responding to guest requests.

Key Responsibilities

• Conduct pre-calls to arriving members to make pre-arrival arrangements and handle any other member arrival requests.
• Review and log preferences/traces in the computer system and contact members for pre-departure calls.
• Handle front office duties, including check-in/check-out, prepare arrival packets and departure folios, perform audit checklists, prepare and distribute welcome packages, process billing, and perform administrative duties.
• Respond to requests for visitor information, special arrangements, activities, or services by making arrangements or identifying appropriate providers.
• Gather, summarize, and provide information about the property and the surrounding area amenities, including special events and activities.

Requirements

• High school diploma or equivalent related work experience.
• At least 1 year of related work experience.
• No supervisory experience required.
• None of the licenses or certifications are required.

About Marriott

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Why have less when you can have MORE - all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services, and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial, and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel-offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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