Front Desk Agent

2 weeks ago


Nashville, Tennessee, United States Hampton Elliston Place Full time
Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hampton Elliston Place. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay for all guests.

Responsibilities:
  • Register guests and handle check-ins and check-outs in a friendly and efficient manner.
  • Provide information and assistance to guests regarding hotel services, facilities, and local attractions.
  • Handle guest inquiries and resolve any issues or concerns in a professional and courteous manner.
  • Process payments and handle cash and credit transactions.
  • Maintain accurate records and reports, including guest information and hotel operations.
  • Work effectively as part of a team to ensure seamless service and a positive guest experience.
Requirements:
  • High school diploma or equivalent required.
  • Previous experience in a hotel or customer service role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Basic math skills and accuracy with handling cash and credit transactions.
Benefits:
  • Competitive hourly rate.
  • Opportunities for advancement and professional growth.
  • Fun and dynamic work environment.
  • Discounts on hotel stays and services.

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