Associate Account Manager, Full-Service REMS

4 weeks ago

Brockton, Massachusetts, United States Syneos Health inVentiv Health Commercial LLC Full time
Job Summary

An Associate Account Manager is a key member of the Global Risk Management and Full-Service REMS (GRMR) Business team. This role involves supporting clients in identifying their needs, designing solutions, managing deliverables, coordinating with internal teams, and delivering contracts on time, within budget, and scope.

Key Responsibilities
  • Build and maintain positive relationships with clients, staff, managers, leadership, and internal support teams.
  • Achieve billable utilization and managed book of business targets to support client engagements.
  • Proactively seek opportunities to build skills, experiences, and relationships by contributing to program engagements and internal initiatives.
  • Manage heavy workloads and competing responsibilities.
  • Lead projects with cross-functional involvement and supervise all functional areas that support the programs.
  • Act as the primary customer contact for GRMR programs.
  • Manage day-to-day activities of the program and associated program team, overseeing all aspects of the project from start-up through close-out.
  • Collaborate with core teams to support the design, management, and execution of all aspects of a client engagement according to the customer's business goals and expectations.
  • Coordinate with additional support teams as needed through the program lifecycle.
  • Prepare for, attend, and facilitate client meetings and presentations.
  • Maintain program scope, budget, timelines, and resource allocations.
  • Support program activities and leverage internal tools and tracking systems to ensure program objectives, milestones, and timelines are met.
  • Aid in managing revenue and invoicing for projects.
  • Proactively escalate problems as they emerge to project leaders.
  • Assist in articulating customer needs via requirements to technology leads or designees.
  • Ensure projects are conducted according to Syneos Health and customer SOPs, as applicable.
  • Maintain project documentation to be 'audit ready.'
  • May support in sponsor/regulatory audits as required.
Qualification Requirements
  • Bachelor's or higher degree (e.g. MBA, PhD, PharmD) in business or life sciences, or PMI Certified Associate in Project Management (CAPM) / Project Management Professional (PMP) or equivalent with significant experience (5+ years).
  • Ability to assess client needs and deliver high-quality, effective communications.
  • Must be fluent in English (written and spoken) with excellent PC skills including Microsoft Office, Internet fluency, and other related tools.
  • Excellent interpersonal, communication, presentation, and influencing skills.
  • Familiarity with Project Management tools (e.g. MS Project, SharePoint).
  • Demonstrated project management experience required.
  • Experience managing successful working relationships in a cross-functional, matrix environment.
  • Ability to multi-task, think critically, and prioritize competing high-focus priorities.
  • Skilled in directing the work of others and driving results.
  • Aptitude for translating ambiguity and uncertainty into actionable next steps through resourcefulness, resiliency, and adaptability.
  • Strong meeting facilitation skills.
  • Excellent time-management skills.

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