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Account Manager

4 weeks ago

Brockton, Massachusetts, United States JLS Mailing Services Full time
Job Title: Account Manager

As a key member of our team, you will serve as the primary contact for assigned customers, providing a positive and productive JLS experience with every job. You will work closely with the Production Manager to ensure seamless communication and coordination with customers, sales teams, and production staff.




  • Understand sales estimates and related pricing for each job, converting estimates into orders in the Midnight order entry system.
  • Create estimates where no salespeople are assigned, utilizing Midnight's estimating process and accompanying services wizards.
  • Request postage in advance from customers and coordinate all pick-ups of client materials.
  • Successfully lead and resolve issues, coordinating with the Production Manager to set job schedules and ensure agreement on all due dates.
  • Print error-free work orders for processing on the shop floor and obtain signoffs on proofs from customers.
  • Serve as an internal liaison for approving job output at all stages in the production process and perform quality checks through all work areas as required.
  • Upon job completion, act accordingly in either returning, warehousing, or destroying any excess materials.
  • Create draft customer invoices and associated backup for Accounting according to the completed specifications of each job's estimates.
  • Provide complete and secure control over all customer records and company files as necessary.
  • Maintain compliance with all company policies and procedures, particularly for HIPAA and SOC II Type 2 audit purposes.
  • Attend all meetings relating to company and the position, supporting team members as needed for philanthropic activities, vacation backup, etc.


Requirements:




  • Bachelor's or Associates Degree required or equivalent related work experience.
  • Print and Mail Industry experience helpful but not necessary.
  • Excellent verbal and written communication skills to use with internal and external customers at all levels.
  • Computer proficiency (MS Office - Word, Excel, and Outlook), with the ability to use Midnight and other in-house applications.
  • Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary service to employees and customers.
  • Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
  • Physical Requirements:

    • Ability to safely and successfully perform the essential job functions consistent with federal, state, and local standards.
    • Ability to maintain regular, punctual attendance consistent with the ADA and other federal, state, and local standards.
    • Must be able to lift and carry up to 50 lbs.
    • Must be able to talk, listen, and speak clearly on the telephone and in person.



Work at home arrangements on a partial week basis optional for this position.



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