Client Support Representative

2 weeks ago

Chicago, Illinois, United States Quanterix Full time

Customer Care Specialist

at Quanterix

About Us: Quanterix is dedicated to transforming healthcare by empowering researchers to meticulously analyze the spectrum from health to disease. Our innovative technology, Simoa, is revolutionizing the study of health and disease biology by enabling researchers to investigate critical biomarkers across various therapeutic domains, including neurology, infectious diseases, oncology, inflammation, and cardiology.

Position Overview: We are on the lookout for a skilled and enthusiastic Customer Care Specialist to join our dynamic Customer Service/Operations team. This role is pivotal in managing order processes and ensuring exceptional customer satisfaction.

Key Responsibilities:

  • Process and manage intricate customer orders, encompassing a range of products from consumables to capital equipment and services.
  • Engage with customers via phone and email to confirm orders, verify details, and provide rescheduling updates.
  • Oversee the entire order lifecycle from purchase order receipt to delivery, including stock allocation, order file creation, and shipping confirmations.
  • Manage the European Customer Care Mailbox efficiently.
  • Utilize sound judgment to address customer inquiries promptly and professionally.
  • Collaborate with Commercial and Operations teams to expedite orders as necessary.
  • Employ Infor Syteline ERP for effective order processing.
  • Identify and recommend process improvements to enhance response times, accuracy, and data integrity.
  • Maintain comprehensive customer sales order files within ERP and CRM systems.

Qualifications:

  • 0-3 years of experience in customer service or a customer-facing role is preferred.
  • A Bachelor's Degree is preferred.
  • Experience with order entry systems (Salesforce or similar) is advantageous.
  • Multi-lingual capabilities are preferred, with French being a plus.
  • Proficient computer skills are essential.
  • Strong attention to detail, organizational skills, and the ability to manage multiple tasks effectively.
  • Excellent communication and interpersonal skills are required.
  • Ability to thrive in a fast-paced environment while managing competing priorities.
  • Proven problem-solving abilities.
  • Self-motivated with the capacity to work independently and collaboratively.

Why Join Us:

Our Technology: Quanterix's technology is designed to facilitate earlier disease detection, improved prognoses, and enhanced treatment methodologies, ultimately aiming to elevate the quality of life for future generations.

Employee Commitment: We offer a state-of-the-art onsite fitness center, complimentary snacks, and beverages, as well as a range of competitive benefits including health, dental, and vision coverage, a 401k plan with employer matching, and various leave options. Our culture promotes diversity and inclusion, ensuring a supportive workplace for all.

Our Culture: Quanterix is committed to fostering a diverse and inclusive environment, guided by our core values of Accountability, Teamwork, Trust, and Transparency.

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