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Client Support Specialist

2 months ago

Chicago, Illinois, United States Elevation Academy Full time
Job Overview

Position: Customer Service Representative

Department: Customer Service

Employment Type: Full-Time

Role Summary:

The Customer Service Representative is tasked with delivering outstanding support to clients and customers. This position requires handling customer inquiries, resolving challenges, and maintaining a high standard of customer satisfaction. The successful candidate will possess strong communication abilities, a positive demeanor, and the capacity to thrive in a dynamic environment.

Primary Duties:
  • Address Customer Queries: Manage incoming communications through calls, emails, and live chats, responding to customer questions and concerns in a timely and professional manner.
  • Troubleshoot Issues: Identify and resolve customer problems effectively, offering suitable solutions and alternatives while adhering to time constraints. Ensure follow-up to confirm resolution.
  • Order Management: Support customers with order placements, refunds, or exchanges, ensuring precision and compliance with company guidelines.
  • Customer Guidance: Educate customers about products and services, assisting them in understanding how to utilize offerings effectively.
  • Interdepartmental Collaboration: Work with other teams to address customer issues, provide insights, and guarantee smooth service delivery.
  • Feedback Gathering: Collect customer feedback and relay insights to the team to enhance the overall customer experience.
Requirements:
  • High school diploma or equivalent; Associate or Bachelor's degree is preferred.
  • Exceptional verbal and written communication skills.
  • Strong analytical skills and attention to detail.
  • Ability to work autonomously and collaboratively.
  • Proficient in computer usage and familiar with CRM platforms.
  • Capability to multitask and effectively manage time in a fast-paced setting.