Junior Client Support Representative

2 weeks ago


Chicago, Illinois, United States Brand Avenue Full time
Descripción del PuestoAcerca del Rol: Un Asistente de Servicio al Cliente de Nivel Inicial es responsable de ofrecer un servicio excepcional a los clientes al abordar consultas, resolver problemas y garantizar una experiencia positiva. Este rol implica interactuar con los clientes a través de diversos canales para manejar solicitudes de servicio y apoyar sus necesidades de manera efectiva.
Responsabilidades Clave:
  • Atender consultas y quejas de los clientes de manera profesional y cortés.
  • Proporcionar información precisa sobre productos, servicios y políticas de la empresa.
  • Asistir a los clientes en la resolución de problemas o inquietudes, escalando problemas complejos al personal de mayor nivel según sea necesario.
  • Procesar pedidos, devoluciones e intercambios de manera precisa y eficiente.
  • Mantener registros detallados de las interacciones y transacciones con los clientes en el sistema.
  • Realizar seguimientos con los clientes para asegurar que sus problemas se resuelvan y sus necesidades sean atendidas.
  • Colaborar con compañeros de equipo y otros departamentos para proporcionar un soporte integral.
  • Mejorar continuamente el conocimiento sobre productos, servicios y procedimientos de la empresa para elevar la calidad del servicio al cliente.

Calificaciones:
  • Título de secundaria o equivalente; educación adicional o certificación en servicio al cliente es un plus.
  • Experiencia previa en un rol de servicio al cliente preferida, pero no requerida.
  • Excelentes habilidades de comunicación, tanto verbales como escritas.
  • Fuertes habilidades para resolver problemas y atención al detalle.
  • Capacidad para manejar situaciones estresantes de manera calmada y profesional.
  • Dominio en el uso de computadoras y software de servicio al cliente.
  • Actitud positiva, paciencia y disposición para aprender.

Beneficios:
  • Salario mensual competitivo con potencial para aumentos basados en el rendimiento.
  • Oportunidades para el avance profesional y crecimiento personal.
  • Programas integrales de capacitación y desarrollo.
  • Ambiente de trabajo colaborativo y de apoyo.
  • Paquete de seguro de salud y otros beneficios disponibles.
  • Días de descanso pagados y opciones de horarios flexibles.


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