Junior Client Support Representative
2 weeks ago
Responsabilidades Clave:
- Atender consultas y quejas de los clientes de manera profesional y cortés.
- Proporcionar información precisa sobre productos, servicios y políticas de la empresa.
- Asistir a los clientes en la resolución de problemas o inquietudes, escalando problemas complejos al personal de mayor nivel según sea necesario.
- Procesar pedidos, devoluciones e intercambios de manera precisa y eficiente.
- Mantener registros detallados de las interacciones y transacciones con los clientes en el sistema.
- Realizar seguimientos con los clientes para asegurar que sus problemas se resuelvan y sus necesidades sean atendidas.
- Colaborar con compañeros de equipo y otros departamentos para proporcionar un soporte integral.
- Mejorar continuamente el conocimiento sobre productos, servicios y procedimientos de la empresa para elevar la calidad del servicio al cliente.
Calificaciones:
- Título de secundaria o equivalente; educación adicional o certificación en servicio al cliente es un plus.
- Experiencia previa en un rol de servicio al cliente preferida, pero no requerida.
- Excelentes habilidades de comunicación, tanto verbales como escritas.
- Fuertes habilidades para resolver problemas y atención al detalle.
- Capacidad para manejar situaciones estresantes de manera calmada y profesional.
- Dominio en el uso de computadoras y software de servicio al cliente.
- Actitud positiva, paciencia y disposición para aprender.
Beneficios:
- Salario mensual competitivo con potencial para aumentos basados en el rendimiento.
- Oportunidades para el avance profesional y crecimiento personal.
- Programas integrales de capacitación y desarrollo.
- Ambiente de trabajo colaborativo y de apoyo.
- Paquete de seguro de salud y otros beneficios disponibles.
- Días de descanso pagados y opciones de horarios flexibles.
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