Client Support Specialist

2 weeks ago

Chicago, Illinois, United States Safer Foundation Full time
Overview:

The Safer Foundation is dedicated to assisting individuals with arrest and conviction histories. Our comprehensive services, including case management, educational programs, and advocacy, aim to prepare individuals for successful employment by helping them secure and maintain meaningful job opportunities.


General Summary:

The Driving Career Equity Through Skills (DCETS) initiative, under the Department of Justice, is designed to enhance employment-related and training services for adults engaged with the criminal justice system.

The Intensive Case Manager (ICM) is responsible for conducting assessments, facilitating registration, providing job coaching, and offering follow-up support for participants involved in Safer's Adult Transition Centers. Additionally, the ICM will deliver employment readiness training as needed.

Eligible clients will be matched with training and job opportunities that align with their skills and capabilities. The ICM will also cultivate and sustain robust relationships with training providers and employers to promote the hiring of Safer's clients.

The ICM will report directly to the Program Manager of DCETS.


Performance Expectations:

The role is considered effectively executed when all essential duties and responsibilities are fulfilled in alignment with Safer's core values: Exceeding Expectations, Communication and Collaboration, Integrity, and Evidence-Based Innovation.


Key Responsibilities:
Client Engagement and Service Delivery:
  • Conduct comprehensive registrations and assessments to identify employment and service needs.
  • Provide tailored case management interventions based on individual assessments.
  • Develop personalized employment plans and facilitate access to appropriate services.
  • Maintain client engagement post-enrollment to ensure qualified clients remain active and receive necessary support.
  • Deliver courteous, client-centered customer service in accordance with agency policies and procedures.
  • Act as a liaison between clients, employers, and training providers to address any arising issues.
  • Collaborate with other Safer programs to enhance client well-being and outcomes.
  • Assess client behaviors and make informed recommendations for solutions to emerging issues, documenting findings promptly.
  • Participate in relevant training to enhance case management skills and share insights on its value.
  • Adhere to all confidentiality requirements regarding client information.

Outreach and Recruitment:
  • Collaborate with workforce strategies to identify and recruit employers offering quality job opportunities, educating them on the benefits of hiring through Safer.

Represent Safer at outreach events.


Documentation and Reporting:
  • Complete all required paperwork, including staffing reports and periodic reports, accurately and on time.
  • Utilize technology platforms (Salesforce and GIS Tracking tool) for timely and precise data management.
  • Conduct audits in accordance with the Safer Foundation Quality Assurance Plan.
  • Meet all contractual reporting deadlines and maintain audit-ready case files.

Required Knowledge, Skills, and Abilities:
  • Understanding of group dynamics and societal influences.
  • Proficiency in computer applications such as Microsoft Office and Salesforce.
  • Strong active listening skills and effective communication abilities.
  • Awareness of social cues and the ability to understand client reactions.
  • Critical thinking and decision-making skills.
  • Knowledge of community resources.
  • Ability to analyze assessment data for appropriate interventions.
  • Skilled in motivational interviewing and building rapport.
  • Familiarity with the criminal justice system and community resources beneficial to clients.
  • Knowledge of local labor market trends and job search techniques.
  • Excellent interpersonal skills for effective collaboration with clients and colleagues.
  • Clear and effective written and verbal communication skills.
  • Service-oriented and adaptable to changing business needs.

Education and Experience:

A Bachelor's Degree or equivalent experience is required; prior case management experience is advantageous.


Safer Foundation is a drug-free workplace.
Equal Opportunity Employer/Affirmative Action/Minorities/Females/Veterans.

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