IT Support Specialist

17 hours ago


Franklin Furnace, Ohio, United States GTN Technical Staffing Full time
Job Description

Leverage your technical expertise to provide top-notch support to clients.

Responsibilities:

  • Deliver exceptional technical assistance with computer hardware and software
  • Resolve complex issues for clients via phone or electronically
  • Recommend hardware and/or software improvements to enhance client experience
  • Track customer issues and resolutions with precision
  • Manage tickets in a timely and efficient manner
  • Experience with Service Now and AD is a plus
  • Assist with W7 to W10 migrations/refreshes and other Windows projects
  • Respond to dispatched assignments via tickets or other requests from end-users
  • Work independently or collaboratively with managers or other techs
  • Provide regular feedback to enhance team performance and environment
  • Be prepared to work overtime when requested or necessary
  • Effectively multitask and prioritize multiple projects

Qualifications:

  • Previous experience in IT, customer service, or related fields
  • Ability to build strong rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor
  • 3+ years of experience
  • Previous ServiceNow / large ticketing experience
  • Previous AD experience
  • Teachable and able to learn quickly
  • Able to hit the ground running
  • Able to pass a background check/drug test prior to starting

At GTN Technical Staffing, we're committed to delivering high-touch service with high-tech solutions. Our values encompass Innovation, Integrity, Strategy, and Speed. Every member of our team is certified and specialized, and we're dedicated to leveraging innovation to drive next-generation recruiting for Fortune 2000 companies.



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