Senior Operations Support Specialist

5 days ago


Franklin, Tennessee, United States Prelude Fertility Full time
Operations Support Specialist Role

We are seeking a highly skilled Operations Support Specialist to join our team at Prelude Fertility. This role plays a crucial supporting role in ensuring the smooth and efficient functioning of our company's RCM operations.

Key Responsibilities:
  • Training: Provides training to new hires, special training requests, and process improvement changes or new implementations, including Charge Entry, Billing, Coding, and Cash Posting. AR follow-up training. Training new users on our EMR and Workflow applications. Maintains and updates our SharePoint database for standard operating procedures, training materials, how-to guides, and quick reference sheets.
  • EMR Database Management: Responsible for updating insurance payers, CPTs, diagnosis, and various other data tables within the EMR application. Provides technical support to users that encounter issues, troubleshooting, and resolving technical problems. Ensures that all data entered on the various databases is accurate and up to date.
  • Workflow Applications: Responsible for setting up and managing internal and 3rd party user accounts regarding various workflow tools. Provides technical support to users that encounter issues, troubleshooting, and resolving technical problems.
  • System Maintenance, Package Builds, Payer Enrollments, Payer Portal Administration, Quality Audits, and Special Projects: Serves as a subject matter expert on a wide variety of concepts, practices, and procedures necessary to meet the goals of the department as it relates to insurance.
  • Prepare Analyses, Leadership Summaries, and Initiative Reviews: As needed.
Requirements:
  • High School Diploma or equivalent; college preferred
  • 3-5 years' work experience in similar or related position or other office environment
  • Medical related Cash Posting, Billing, and Charge Entry experience required
  • Strong knowledge of medical insurance billing terminology and processes
Benefits:
  • FREE employee-only coverage option for the medical, dental, and vision plans plus FREE basic life insurance, EAP, and long-term disability insurance
  • Adoption assistance and fertility benefits
  • Maternity and paternity/partner paid leave
  • 401k with generous match
  • 11 Company-paid holidays, with one floating holiday
  • PTO starting at 18 days/year
  • Family member recognition program
  • Continuing education/professional development reimbursement and time off
  • Family member referral program


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