IT Support Specialist
1 week ago
HERMLE USA, Inc. is seeking a highly skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our customers and employees.
Key Responsibilities:
- Provide technical support and training to end users
- Configure and troubleshoot Windows computers and other equipment
- Resolve software issues and provide first-level support
- Collaborate with the IT team to maintain the company's IT infrastructure
- Communicate effectively with diverse stakeholders to understand their needs and provide solutions
- Manage account licenses and permissions across Office 365 and cloud-based services
- Develop and implement process improvements to enhance the IT onboarding experience
Requirements:
- 1-5 years of experience in IT or a related field, or a bachelor's degree in a relevant field
- Strong knowledge of current operating systems and software applications
- Experience with hardware setup and maintenance
- Excellent problem-solving skills and a proactive approach to resolving issues
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
About HERMLE USA:
HERMLE USA, Inc. is a leading manufacturer of high-precision machining centers and provides world-class technical support to our customers. We value our employees and offer a dynamic work environment with opportunities for growth and development.
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