IT Support Specialist

1 week ago


Franklin, Wisconsin, United States HERMLE USA Full time
Job Overview

HERMLE USA, Inc. is seeking a highly skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our customers and employees.

Key Responsibilities:

  • Provide technical support and training to end users
  • Configure and troubleshoot Windows computers and other equipment
  • Resolve software issues and provide first-level support
  • Collaborate with the IT team to maintain the company's IT infrastructure
  • Communicate effectively with diverse stakeholders to understand their needs and provide solutions
  • Manage account licenses and permissions across Office 365 and cloud-based services
  • Develop and implement process improvements to enhance the IT onboarding experience

Requirements:

  • 1-5 years of experience in IT or a related field, or a bachelor's degree in a relevant field
  • Strong knowledge of current operating systems and software applications
  • Experience with hardware setup and maintenance
  • Excellent problem-solving skills and a proactive approach to resolving issues
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team

About HERMLE USA:

HERMLE USA, Inc. is a leading manufacturer of high-precision machining centers and provides world-class technical support to our customers. We value our employees and offer a dynamic work environment with opportunities for growth and development.



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