Program Coordinator

3 weeks ago

Seattle, Washington, United States University of Washington Full time

Program Coordinator - UWM Patient Scheduler

About the Role

We are seeking a highly organized and detail-oriented Program Coordinator to join our team at the University of Washington Medical Center - Montlake. As a Program Coordinator - UWM Patient Scheduler, you will play a critical role in ensuring the smooth operation of our patient scheduling process.

Key Responsibilities

  • Review and prioritize incoming referrals from multiple sources, utilizing your knowledge of each physician's specialized skill set.
  • Triage incoming referrals to ensure the appropriate specialist will be reviewing referrals.
  • Handle intake of each referral request, ensuring complete information is received and entered into the electronic medical record system in a timely manner.
  • Schedule initial patient appointments either in person or via Telemedicine based on provider and patient preference.
  • Coordinate appointments for the patient at the appropriate facility and assist with urgent insurance authorization or financial assistance.
  • Manage and resolve a high volume of phone inquiries and messages.
  • Review appointment follow-up requirements and expectations with patients, educating them to ensure adequate understanding of the purpose of each appointment and follow-up recommendations.
  • Offer financial assistance to self-pay and underinsured patients, providing them with the necessary steps to apply for financial counseling.

Requirements

  • High school graduation or equivalent and two years of experience in the program specialty.
  • Three years of Patient Support Service experience, or an equivalent combination of education/experience.

About UW Medicine

UW Medicine is a world-class academic medical center located in Seattle, Washington. We are committed to providing exceptional patient care, advancing medical knowledge, and preparing the next generation of healthcare professionals.

Why Join Our Team?

As a Program Coordinator - UWM Patient Scheduler, you will have the opportunity to work in a dynamic and collaborative environment, contributing to the delivery of high-quality patient care. You will also have access to ongoing training and professional development opportunities, as well as a comprehensive benefits package.

Equal Employment Opportunity

The University of Washington is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and welcoming environment for all employees, patients, and visitors.

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