Program Coordinator

6 days ago

Seattle, Washington, United States University of Washington Full time
Program Coordinator (Full-Time, Day Shifts)

The HARBORVIEW MEDICAL CENTER SPECIALITY CLINIC-ORAL MAXILLOFACIAL has an outstanding opportunity to fill a Program Coordinator position.

Job Summary

This role will process incoming referrals for the Otolaryngology, Audiology and Oral Maxillofacial Surgery Clinics.

Key Responsibilities
  • Perform referral management and care coordination
  • Ensure completeness and accuracy of registration and patient demographic data
  • Obtain all pertinent medical history, imaging and outside records needed to facilitate medical review
  • Maintain an organizational system to track multiple referral streams
  • Facilitate scheduling of urgent referrals and working closely with clinic medical directors
  • Manage a high volume of telephone encounters, emails, faxes, and letter correspondence pertaining to patient and/or provider follow-up, continuity of care, and referral decisions
  • Assist in managing provider templates and schedules
  • Obtain prior authorizations for procedures and other services provided in the clinical setting
  • Interface with UW Medicine Contact Center and maintain scheduling procedures consistent with clinic and patient access goals
  • Utilizes system resources, including computerized information systems and staff from ancillary departments and develop processes to meet the needs of the service and patients
  • Receive and carry out direct requests from clinic providers, paying close attention to complex details, complete follow through, and maintain good and organized record keeping
  • Organize work and appropriately prioritize patient care and/or projects with occasional assistance from supervisor
  • Independently prioritize patient scheduling and follow-up needs
Requirements
  • High school graduation or equivalent and two years' experience in a tertiary patient care setting involving interaction with a variety of medical services, contact with patients, interaction with physicians, and proficiency in medical terminology
  • Equivalent education/experience

About Harborview As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD, Center for Advanced Reconstruction and Rehabilitation (CARER), and mentally-and medically- vulnerable populations.

Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.

Challenge. Collaboration. Compassion. Become part of our team, and join our mission to make life healthier for everyone in our community.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.

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