Fire Service Operations Coordinator

3 days ago


Redmond, Washington, United States JobsRUs Full time
Job Description

JobsRUs.com is seeking a highly skilled Fire Service Coordinator to join our team in Redmond, WA. As a key member of our service team, you will be responsible for coordinating customer service requests, scheduling and dispatching technicians, and ensuring timely completion of technical service work.

Key Responsibilities:

  • Coordinate customer service requests from initiation to completion, maximizing technical resource productivity and profitability.
  • Partner with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer's expectations.
  • Analyze and assess technical team performance, adjusting as needed to enhance customer satisfaction in a cost-effective manner.
  • Communicate with customers, technicians, and team leads to ensure seamless service delivery.
  • Reconcile all service requests daily and maintain accurate records.
  • Develop and maintain long-term relationships with customers and subcontractors.
  • Participate in business review meetings to discuss critical account information and customer satisfaction issues.

Requirements:

  • Associate degree preferred, high school diploma or equivalent required.
  • Minimum of five years of service industry experience managing service operations and/or service scheduling.
  • Strong interpersonal skills, ability to work independently, and solid organizational and attention to detail skills.
  • Ability to prioritize work activities based on financial impact to desired business goals.

What We Offer:

  • Competitive hourly rate of $20.23.
  • Benefits available.


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