Principal Service Engineer IS, Service Owner

2 hours ago


Redmond, Washington, United States Providence Service Full time
Job Summary

We are seeking a Principal Service Engineer to act as service owner for our highly secure, Cybersecurity Maturity Model (CMMC) 2.0 compliant hosting environment. This role requires someone with experience managing vendor relationships, presenting to senior IS and business leadership, coordinating across organizations, and a technical background in security, cloud, and network services.

Key Responsibilities
  • Collaborate closely with enterprise security and infrastructure teams to ensure Providence operational and architecture standards are followed for all new and existing deployments.
  • Monitor the hosting partner's performance against SLAs and conduct monthly business reviews to ensure they are satisfying all service expectations.
  • Design, operate, grow, and improve large-scale, computer-based services offered to IS, non-IS, and clinical caregivers.
  • Work in partnership with developers, testers, and program managers to ensure Providence operational and architecture standards are followed.
Requirements
  • Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or equivalent education/experience.
  • 8 years of related experience; more preferred.
  • Strong experience in automation, specifically related to deployment, recovery, or other manual processes.
  • Strong experience with n-tier solutions.
  • Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).
  • Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.
  • Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.
  • Strong experience leveraging data and metrics to drive behavior, process, and priority decisions.
About Providence

Providence is a comprehensive health care organization serving more people, advancing best practices, and continuing our more than 100-year tradition of serving the poor and vulnerable. We are proud to be an Equal Opportunity Employer and committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.



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