Dental Services Coordinator
2 days ago
Village Dentistry is seeking a highly organized and detail-oriented Scheduling Coordinator to join our team. As a key member of our operations team, you will be responsible for providing exceptional patient services by ensuring that all telephone calls for information and services are serviced and helping patients by answering their questions and dealing with their concerns.
Key Responsibilities:
- Coordinate patient appointments by verifying empty slots in doctors' calendars and ensuring that appropriate follow-up and reminders are managed.
- Answer telephones and provide required information such as facilities' services and admission procedures.
- Handle new patient data entry activities by ensuring that accurate and updated information is punched in.
- Obtain patients' insurance information and input into dental software.
- Monitor patient relations and ensure patient satisfaction by dealing with complaints and concerns in a professional manner.
- Schedule patients for diagnostic procedures and analyze, extract, and interpret information from patients' medical records as required.
- Obtain both verbal and written authorizations for patients' procedures and ensure that both eligibility and benefits are verified prior to each procedure.
- Facilitate and reschedule no-show appointments and ensure that any emergent patients are catered to efficiently.
- Communicate co-pays and patient balances to ensure immediate payment.
- Coordinate patients' check-out processes and set follow-up appointments.
Requirements:
- Excellent communication skills
- Team-oriented
- Detail-oriented and well-organized
- Ability to multi-task
- Strong work ethic
- Familiarity with dental software
Benefits:
- Competitive pay
- Up to 80 hours accrued PTO in the first year
- $5,800 a year of medical insurance premiums covered by the employer
- 6 Paid Holidays
- 401k
- Dental service cost 100% covered by employer for all employees
- Monthly Bonus Potential
- Continued Education
- Growth Opportunities
Work Schedule:
Monday - Thursdays 7:30am - 4:30pm
Village Dentistry values a healthy work-life balance and offers a supportive and collaborative work environment.
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