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Principal Service Engineer IS, Service Owner

2 months ago


Redmond, Washington, United States Providence Health & Service Full time
Job Description

We are seeking a highly skilled Principal Service Engineer to act as service owner for our highly secure, Cybersecurity Maturity Model (CMMC) 2.0 compliant hosting environment.

This role requires someone with experience managing vendor relationships, presenting to senior IS and business leadership, coordinating across organizations, and a technical background in security, cloud, and network services.

The successful candidate will collaborate closely with enterprise security and infrastructure teams to ensure Providence operational and architecture standards are followed for all new and existing deployments.

They will monitor the hosting partner's performance against SLAs and conduct monthly business reviews to ensure they are satisfying all service expectations.

Key Responsibilities:
  • Manage vendor relationships and ensure compliance with CMMC 2.0 requirements
  • Present to senior IS and business leadership on service performance and strategy
  • Coordinate across organizations to ensure seamless service delivery
  • Collaborate with enterprise security and infrastructure teams to ensure Providence operational and architecture standards are followed
  • Monitor hosting partner performance against SLAs and conduct monthly business reviews
Requirements:
  • Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or equivalent education/experience
  • 8 years of related experience
  • Strong experience in automation, specifically related to deployment, recovery, or other manual processes
  • Strong experience with n-tier solutions
  • Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
  • Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
  • Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements
  • Strong experience leveraging data and metrics to drive behavior, process, and priority decisions
  • Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis
Preferred Qualifications:
  • Experience in infrastructure security and implementation of security frameworks such as CMMC or NIST
  • Experience in a Healthcare environment
Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.

We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits.

Changes in benefits, including paid time-off, happen for various reasons.

These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected.

Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington.

As a comprehensive health care organization, we are serving more people, advancing best practices, and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources, and much more.

Learn more about our benefits at benefits.

We are proud to be an Equal Opportunity Employer.

We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.