Technical Customer Service Representative
2 weeks ago
Customer Service Technical Representative – Aluminum Can
We are seeking a highly skilled Technical Representative with expertise in customer service and aluminum can experience to join our team at Your Talent Source, LLC.
- This position is responsible for providing technical support to customers related to aluminum can-sheet products.
Key Qualifications
- Minimum 5 years of experience in aluminum can and lid manufacturing
- Strong data analysis and problem-solving skills
- Knowledge of Rigid Container Sheet (RCS) manufacturing process and metallurgy
- Excellent negotiation and interpersonal skills
- Ability to travel up to 25% of the time
Key Responsibilities
- Interact with plant personnel and customers to resolve product-related technical issues
- Lead efforts to problem-solve product performance issues and determine root causes
- Advocate for product changes that increase customer satisfaction and reduce operating costs
- Identify, drive, and/or facilitate product changes through commercialization
- Work with customers during process upset conditions to minimize financial impact
- Resolve customer quality issues efficiently and process claims
- Lead and/or participate in effective root cause problem-solving and identify initiatives that result in win-win for the company and the customer
- Establish relationships at various levels at customer plants
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