Technical Customer Service Representative

2 weeks ago


Reston, Virginia, United States Your Talent Source, LLC Full time

Customer Service Technical Representative – Aluminum Can

We are seeking a highly skilled Technical Representative with expertise in customer service and aluminum can experience to join our team at Your Talent Source, LLC.

  • This position is responsible for providing technical support to customers related to aluminum can-sheet products.

Key Qualifications

  • Minimum 5 years of experience in aluminum can and lid manufacturing
  • Strong data analysis and problem-solving skills
  • Knowledge of Rigid Container Sheet (RCS) manufacturing process and metallurgy
  • Excellent negotiation and interpersonal skills
  • Ability to travel up to 25% of the time

Key Responsibilities

  • Interact with plant personnel and customers to resolve product-related technical issues
  • Lead efforts to problem-solve product performance issues and determine root causes
  • Advocate for product changes that increase customer satisfaction and reduce operating costs
  • Identify, drive, and/or facilitate product changes through commercialization
  • Work with customers during process upset conditions to minimize financial impact
  • Resolve customer quality issues efficiently and process claims
  • Lead and/or participate in effective root cause problem-solving and identify initiatives that result in win-win for the company and the customer
  • Establish relationships at various levels at customer plants


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