Technical Service Liaison

3 weeks ago


Reston, Virginia, United States The Michael Fuller Group Full time

We are seeking a skilled Technical Service Representative to join our team at The Michael Fuller Group. As a key member of our Technical Service Team, you will be responsible for delivering exceptional support to our customers.

Key Responsibilities:

  • Provide timely and effective solutions to customer technical inquiries via phone and email.
  • Collaborate with internal teams to resolve complex issues and improve customer satisfaction.
  • Utilize our technical database to find answers to customer questions and provide guidance on product selection and installation.
  • Develop strong relationships with customers to understand their needs and preferences.
  • Stay up-to-date with product knowledge and technical information to provide accurate and informed support.

Requirements:

  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Excellent customer service skills with a focus on building strong relationships.
  • Proficient in Microsoft Office suite and ability to learn new software.
  • High School Diploma and 1-2 years of customer service experience in an office setting (preferred).

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • A competitive salary and benefits package.


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