Technical Service Liaison
3 weeks ago
We are seeking a skilled Technical Service Representative to join our team at The Michael Fuller Group. As a key member of our Technical Service Team, you will be responsible for delivering exceptional support to our customers.
Key Responsibilities:
- Provide timely and effective solutions to customer technical inquiries via phone and email.
- Collaborate with internal teams to resolve complex issues and improve customer satisfaction.
- Utilize our technical database to find answers to customer questions and provide guidance on product selection and installation.
- Develop strong relationships with customers to understand their needs and preferences.
- Stay up-to-date with product knowledge and technical information to provide accurate and informed support.
Requirements:
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Excellent customer service skills with a focus on building strong relationships.
- Proficient in Microsoft Office suite and ability to learn new software.
- High School Diploma and 1-2 years of customer service experience in an office setting (preferred).
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for growth and professional development.
- A competitive salary and benefits package.
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